Abc Glass Co
15054 N Cave Creek Rd, Phoenix, AZ 85032
Abc Glass Co in Phoenix, Arizona is a Glass and Window Company providing Replacement Windows and Window Repair services to the greater Phoenix area. Broken window? Our glass specialists provide superior window installation - call (480) 630-3572.
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09/23/2014
I hired abc glass to replace a broken exercise mirror. They came measured and said they would call with price. Called with price, I agreed. Scheduled the mirror install... Mirror they installed was too thick (thicker than existing mirrors it was being hung next to). Reordered the mirror, they came to install it and someone had ordered it 10 inches to short. They reordered the mirror, came to hang it, hung it yet it bowed out in the middle. Clearly they did not stick it to the wall well enough. Called and scheduled again for them to come back out. They came back out....they explained to me that the existing mirrors were bowed a little (but odd this overlooked initially) but they could push it (the new mirror) onto the wall to match and hopefully it would stay. Which it did. They explained exactly that they were going to do but no guarantees it was going to be a perfect match. Fair enough. After 1.5 months + the mirror is installed and they have the nerve to charge me full price. Not even compensate me for all of my wasted time being home for the appointments. They have the nerve to claim we got a $150 discount because they had to fix our existing mirrors on the last visit (which is a lie - the workers clearly were trying to cover their butts for doing fast, crappy work the first time) which is totally not true. I call the office to discuss my frustration and the lady agued with me on the phone, interrupting me and 100% backing her employees lies. To top it off they hung up on me! I call back and they hang up again! I call again and a man answers, I ask to speak with the owner. Of course he wasn't in and is suppose to call me back. I'm still waiting. NEVER in my life have I had a company SCREW up so much and not even try to compensate me for the EXTRA time it took out of my days to get this job completed . I cannot believe a business can operate with workers who lie and office people who are so rude. Who hangs up on someone? We are adults...lets act like it!
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat - Sun Closed - Services/Products
- Door Repair
- Windows
- Mirrors
- Beveled Glass
- Brands
- Auto Glass, Mirrors
- Payment method
- check, discover, visa, mastercard
- Neighborhoods
- Paradise Valley, Paradise Plaza, Greenway Estates
- Associations
- BBB,Better Business Bureau
- Other Link
- Category
- Window Shades-Cleaning & Repairing
- Other Information
Parking: Lot
Services: Door Repair