Ballard's Plumbing, Heating, and Air Conditioning

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Wish I had read the reviews first - (I would have chosen MacGregor). Beware, Ballard's will nickle and dime you and there is no guarantee they will fix the problem. After 3 rescheduled appointments because they were short staffed, the tech finally showed up. He was friendly and very informative however I saw on my invoice that I charged for the time he was "educating" me about Plumbing. He replaced 4 valves that were all 4 times the cost of what you can get them for online asserting that it is because their parts are under warranty. The parts are, but the time it takes to replace them will cost you - beware. One of the valves was faulty and when Roy showed up to fix it, he simply pushed a few buttons, turned the thermostat, and claimed it was the fault of the thermostat. And that was it! I was charged $90 for a 15 minute "consultation". Nothing was repaired. This company does not provide any transparency in their pricing at the time of the visit. Read the Google, Facebook, Yelp, and BB reviews about them, I am not the only person that they took advantage of in this way. I tried to appeal to Ballard's about the invoice asking if they would consider waiving this invoice in light of the fact they did not fix anything to which they said, "No, it will stay on your account and you will be charged finance charges if it is not paid - upon receipt"
They care more about money than customer satisfaction. Avoid them at all costs.

I recently called Ballard's Plumbing and Heating to come out and fix my boiler. The first technician said he had fixed it, but it still was not working. So, they had to send a second(different) technician out the next day. The second technician got it fixed, and also mentioned the lack of knowledge of the first technician. He had missed a safety mechanism on the boiler that could cause it to explode. All said and done I was charged for both visits. I called asking for a bit more fair bill, but the office lady said no. She refused to provide any other contact information for owner/operator. Had the second technician been sent out first I would have saved money.