Best Buy

Write a Review850-969-0503

CLOSED NOW - Opens at 10:00am

I called the Store in advance to place and order. I made sure they had the items I needed in Stock. They did. I spoke with Jay he said he was holding all of the 10 items for me. Rachael took my order and I paid for all 10 items using American Express. The order went through my American Express card with FLYING COLORS. I was told my order would be ready for pick up in a couple of hours. I went to Pensacola Best Buy to pick up my order 3 hours later and they had No idea why my order was not ready. Now it's a day later they have my money via American Express and I still do not have my items. I spent over $2300 which they have the funds and I do not even have 1 of the 10 items that I paid for Online even when I called the store directly and placed my order with the store directly. This is Poor customer Service.

The store itself is ok, however, the customer service of the black tie plan is rediculous. I canceled my policy in March, was charged in April. I called again April, May, June all to be told that my refund claim was denied. I was then told that I would be transfered to a manager that could resolve the situation and was transfered to the switch board. The rep that answered a second time told me that the previous agent and "mis-informed me" and that there wasn't someone that could resolve the situation that I could be transfered. They are now re-examining the claim (again). Buyer beware...NEVER buy the black tie plan. You will not get what you paid for and they will charge you even after you cancel.

Love this store. Sales clerks are very helpful