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I got my hair cut last week and i had to set up and appointment at a different salon to get my hair fixed. It is so uneven and the lady seemed really annoyed to even be cutting it. When i was checking out i asked her for help on choosing a heat protectant. She didnt say anything for a minute and said sorry im trying to remember what products we have. So then i told her my hair felt dry after i blowdried it and she told me i needed a good leave in conditioner and then walked away and went back my the register and DID NOT help me at all. Then me and my daughter got home and i noticed her bangs were completely uneven. One side of her bangs was an inch longer than the other side. Needless to say i won't be returning. Completely horrible customer service and apparently they have no idea what they are doing or just don't care.