One Hour Heating & Air Conditioning

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If you like to throw your money away One Hour Heating & Air Conditioning is the place for you.



We called One Hour Heating & Air (OHHA) to fix our air conditioner back in June. They came promptly and seemed to diagnose and fix the problem quickly. We joined their club and as a part of that got reduced prices on service and a tune-up. The tech worked on both the inside and outside part of the air conditioner and noted a missing part on the outside. He worked on the outside unit to get it installed. At that time he tested the unit and found it to be full of Freon.



Fast forward a month and the AC freezes up. We call and they come out the next day. The tech arrives and we tell him, I think it has a Freon leak. It froze up last night. We changed the filter and thawed the line and it froze again. He said that he didn't think it was a leak and that it would need 2lbs of Freon. (They charged us $103 per pound for R-22 Freon.) He later came in and said it took 5lbs, it likely had a leak, but wouldn't have a chance to check until the following Tuesday (4 days after filling the leaky AC with Freon).



By the time he returned to "fix the leak" all the Freon we had just purchased plus another couple of pounds had leaked out. (Keep in mind we asked him to look for a leak first.) OHHA than told us the leak was bad and the unit would likely need to be replaced. We asked them to leave and come back to give us time to think about it. They came back the next day and the leak had become multiple leaks and they were certain we needed a new unit. He said it would be between $4k and $5k to replace the unit. (Not including the new Freon.)



After feeling like we had been deceived we called a second place. They came out and diagnosed it quickly. They said it would be between $1,300 and $1,800 to replace the whole unit. (The $1,800 would be an upgraded unit with all new Freon.) The tech did tell us we would need to fill the Freon again at $30 a lb. 66% less than what OHHA charged us.



We are now without AC, and due to the delays working with OHHA it will likely be another 4 hot days until the unit is replaced.



Bottom line, their mark up is more than twice what we were quote by the other group. Please do not use these folks, they are a rip off.

I can't say enough good about this company! They are honest and give your a fair price and they know what they are doing! They wear booties to keep your home clean and they also clean up afterward. They always present the cost of any repairs or work up front and wait for approval before beginning any work. They have serviced my air conditioner and furnace since 2003 and have done work for my family as well. They have always done a great job! I highly recommend them!

I have used these guys for over 5 years now. I got a new furnace, central air, and a new water heater. When I checked prices, they were average. I actually really like the repair plan. I pay 19 bucks a month, and they tune up and check my stuff for free, and actual repair costs are free, only a service charge to go out there. They had to come over once because I had BATS, yes bats, in my furnace fan, from the flue. They fixed it and changed the flue (covered now) for free. They had to fix a few things over the years, again for free, just the service charge. I am in the Army and rent out my house now. They still fix things when needed, and they are very reliable. It's nice to know that there is someone back home I can trust to tell me what the real problem is and what it will take to fix it. Some people don't know a good thing when they see it.

Our furnace was releasing carbon monoxide gases, and we needed repairs in a hurry. One Hour responded right when we needed them. The service tech took the time to explain all of our options, and even gave us suggestions for our utility room, which will save us time and money when we remodel. We have a new and safe furnace now, at a reasonable price (We checked around to make sure-and they are competitive). We recommend them to everyone.