Lowry Overhead Doors

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I would recommend against using Lowry doors. It's now 5 months since I signed the contract and things are just barely getting straightened out. Here is what went wrong:

The installers show up and get to work. An hour in they tell me they can't remove my existing garage door because they can't get to the screws. I notice they are using my tools, including 3 of my buckets, my ladder, my ax and one of my screwdrivers. I show them how to remove the old opener, they got frustrated and mad when I didn't just remove the opener for them, and they complained they get paid by the door and they don't get paid enough, so they shouldn't have to do this extra stuff. I told them I am paying them to remove the old equipment, that's what they needed to do. So reluctantly they did. When I came back out to check on them again, I noticed they were using a natural stone tile leftover from tiling my bathroom as a brace to level the rails. Frustrating, but if they don't break it, no problem. They "finish" the job, and ask me to sign, I remind them that I need another opener, and I go looking for my tile. I find it hidden in the corner, so I confront them about it. They lie to me and say it was already broken, then they lie and say something from my wall fell on it and it broke, only when I show them the picture of them using it as a tool, do they admit to using it.

Problems with the install:
The door didn't shut properly
paint was scraped off the door panels in a number of places.
The vinyl jamb wasn't measured or installed properly. It really looked horrible and didn't seal.
Scraps of wood taken from my previous garage door were used in the install of my new garage door.
Model 8500 was installed, I paid for and invoiced for 8500w.
I did not receive a light.

In addition to all of this, when calling them and trying to resolve it the salesperson threatened me.

Worst customer experience ever.

I want to thank Lowry Overhead Doors for their wonderful service. I called Lowry in distress because our garage door had malfunctioned and come off track. The door was literally hanging and just inches from damaging our mini-van. Lowry reponded immediately and had a serviceman at our door in less than an hour. His name was Luis and he was great. He worked quickly to solve the problem and get the door on track again. He was very friendly and very professional.I was extremely pleased with their price and especially their service and wanted to thank Luis and Lowry Overhead Doors for taking care our home so quickly.