High Horizon Self Storage

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CLOSED NOW - Opens atTomorrow 10:00am

Horrible! DO NOT RENT FROM THIS PLACE. Very rude and incompetent people running this business. I received my bill today, and at the bottom it said, "Past Due. This bill must be paid in full NOW!!!!" My "past" due bill was a $10 late fee I had been wrongly charged (and cleared by them) the month before. (Think about it- did I really give them my credit card information over the phone, and insist they NOT run the last $10??? Duh.) This is now the third month in a row that our bill has been incorrect. So, when I called, I was frustrated but in a normal voice explained it to him. The first thing he yelled at me was to stop my rambling. He literally yelled at me for explaining a problem I had with my bill. I told him not to speak to me that way, and he told me that I wouldn't let him talk. I said, "I stopped talking the moment you started. Quit yelling at me." He told me to stop my rambling or he would hang up on me. I told him that he was the one yelling and he needed to calm down. He then told me that he was out of town and would have to handle it on Monday. I HATE this company and wish we had never done business with them.

Actually using the storage unit for less than 2 months went well, but I was told I would get my deposit within 2 weeks. It is now 3 weeks later and I have been charged another month of fees. I received a bill for the next month and called in to explain I have closed out my account and was waiting for my deposit. This bill is a mistake. They assured me that it was just an automated e-mail. I got billed anyway. So now they are holding $160 in deposits, $150 for the month I don't owe, and $63 for the month being pro-rated. I called the owner to explain to him what had happened. He told me..."don't get snippy with me and I don't have to give you anything for a month, and I'll take a month," He was horribly unprofessional and rude. I guess I have to wait another week to TRY and get my money back. STAY AWAY!!!! HORRIBLE