Vista Optical

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OPEN NOW - Closes at 7:00pm

I have a pair of sunglasses that I bought at Nordstrom Rack (not expensive) and one of the screws fell out. I took them to Vista in OC and the lady there fixed them free of charge on the spot! What a great experience.

I called the Vista Optical store in the Oregon City Fred Meyers 11/28/2012 twice. I was horrified with the lack of customer service I received. The first time I was told she was busy and I needed me to call back in 30 minutes. The second time I was put on hold only to be hung up on.



I would like to give some customer service advice. Maybe first of all you could have provided your name, asked if you could take my name and number so you could contact me when you were not too busy to assist me. (Yes! the exact words were I am busy right now) I would have been fine with a call back. I guess you are just too busy to assist the customer or take my money. You must have enough customers without me bugging you. I have noticed the training and time spent with me when I go into this store is not what it was 10+years ago. I don’t know if it is lack of training or you just don’t care about the customer.



I have always purchased my glasses from this store and did decide to go else were after I made some call to other places. Customer service at Americas Best is AWSOME you should take some lessons.



I gave you ine star as it would not let me move on and post this until I did. If I had the option I would give you a -2 at least.