Extra Space Storage

Write a Review203-795-0605

If I could've given 0 I would have....



I had unit 3544 for over a year, after several months of having the unit it seemed that there was water leaking in the unit. I told the guy working, he said there shouldn't be and maybe it just seemed that way. Again the problem occurred, this time whole boxes were soaked so much they were falling apart. The guy came down and seen that there was water damage took pictures and said they would call me when they found another unit available. No call ever came. After a month I called and was told there was still no units. I still had more water leaking in my unit over this time. Another month went by still no call. I called back was told there was a unit, but that they couldn't hold it for me so if I didn't have time to get there before another customer I wouldn't get it. They sold that to another customer, again I waited. After almost 6 months I finally got moved to another unit after all the pictures and childhood stuff of my family was ruined from this companies terrible service. All I got for this was a 1 month $30 credit for the trouble and told I should file an insurance claim. The insurance does not cover sentimental value items. I got the unit because I thought my stuff would be safe there, I mind as well have just thrown it into the street and not wasted the money with this company. My rate has also been doubled since I originally moved into the unit which is ridiculous and the guys at the store are always changing their stories and pretending like they've never seen you before. This store has made me never want to rent anything with this company again.Here is a link to a few photos of just one box of damage.



Outside of Box (https://www.dropbox.com/s/ksfiq668lmb96a7/2012-12-04%2018.08.48.jpg) and Mold inside (https://www.dropbox.com/s/kkz7e44u608qn1s/2012-12-04%2018.09.00.jpg)