Ace Evert Inc

Write a Review909-980-6900

OPEN NOW - Closes at 5:00pm

I purchased an umbrella, which arrived with a critical piece missing. I called on 5/20/16 to have it replaced, and was told I would receive it in 3-5 business days. 11 days later, I called to find out that they hadn't even sent it out because they were "understaffed", but they would send it out later that day. While I was on hold during the call, they hung up on me and didn't call back.



I called again the next day, and asked the person who answered (Mike) if I could speak to a manager. He kept refusing to transfer me, until finally claiming that he was the owner of the company. He then informed me that the piece I needed was unavailable, and that I should talk to the store that sold it to me. If I hadn't called Ace Evert repeatedly, I would still be waiting to receive the piece because they never bothered to notify me they didn't actually have it. Meanwhile, my umbrella is still laying on the deck outside nearly a month after I bought it.



Stay away from this company!

I purchase an offset umbrella from Orchard Supply Hardware in Redwood City. Less than 3 months after purchase the umbrella broke. I was unable to return it to Orchard but was referred to Ace Evert Inc., manufacturer. The umbrella has a one year warranty so I called the company and talked to a Mr. Camry (?)Hoover. He assured me that the replacement umbrella would be sent within 3 weeks. I have not received the replacement an I have placed over 4 calls to Ace Evert Inc.There is always an answering device and no calls are returned. Orchard Supply Hardware store manager said that they were having the same problem.Do not buy any product from them. They do not stand by the warranty and their behavior dealing with unsatisfied customers is to ignore complaints and not answer the phone.