Thurman, Jennifer

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We just got back from a trip to Puerta Vallarta which was our 11th time booking with them. I think they do a great job and will continue to book throught them. However, getting them to call you back sometimes is a problem. They probably need to address that. Other than than that everything is great.

We just got back from a trip to Puerta Vallarta which was our 11th time booking with them. I think they do a great job and will continue to book throught them. However, getting them to call you back sometimes is a problem. They probably need to address that. Other than than that everything is great.

I would not recommend going through vacation superstore. I not only called once, but three times to get a price for a vacation I was trying to book. They took my number and email and I never heard anything back. The one time I called. They asked me" don't you want to go somewhere cheaper" if I wanted to go somewhere cheaper I would of asked. Was not pleased at all with the customer service. Went through a diffrent agency and book my trip that same day.

we have used vacation superstore seven times and are getting ready to book another trip and have had a great experience everytime. everything is taken care of for you including transportation to and from the airport when you book all inclusive

I would highly recommend this company. We use them for all of our travels. Never have had an any of their staff, in fact they are the most friendly people you will meet. Our agent, Jenny, always gets us the best deals. She gives us a variety of places to meet our needs for us to choose from. Go get em!!!! Donna Hadcock, Omaha