Little Paws Pet Resort

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CLOSED NOW - Opens at 3:30pm

First off, I would suggest boarding your dog at a different facility. My husband and I went out of town so we boarded our 11 month-old German Shepherd Daisy at Little Paws for 5 days. When we returned, she had a small patch of hair missing on the side of her snout. I asked the two men at the large dog entrance what happened and they said they only worked the second shift and didn't know. It started to rain so I didn't bother going inside but I wish I would have.



We had another trip come up short notice and without much time to look into other dog boarding facilities, we decided to go with Little Paws again since it is so close to our home. When I dropped off Daisy, I spoke with the owner about Daisy's nose and she said that Daisy plays rough. Her statement could not be more far from the truth. She stated this as I watched my dog on the cameras running around and NOT playing rough. She has been boarded several times before as well as frequents dog parks on a weekly basis and has never had an issue with another dog. She is quite submissive and not reactive in the slightest. Daisy is extremely friendly with other dogs and people and we believe doesn't have an aggressive bone in her body.



We left thinking we could give Little Paws a second chance. I wish we wouldn't have. This time we were only gone for a long weekend and when we picked up Daisy she had two gashes on the side of her snout. I immediately asked the man at the dog entrance what happened and of course, he didn't know. He said he'd call the other employees and find out what happened, but after leaving and calling the place back a few hours later the consensus was: no one knew. How reassuring is that? The place you entrust your dogs to for a weekend can't tell you what happened to your pet?



Secondly, when we dropped her off she was being treated for mites. She has to take a certain amount of medicine each night. We included two bottles - one that the vet gave us with the name of the medicine and a second clear bottle. We measured out the exact amount of liquid she was going to need and put it in the clear bottle for two reasons: 1) we wanted to make sure that Little Paws administered the correct amount and 2) the original bottle was too long and it was difficult to get the syringe in there to get out the liquid so we were making it easier for them. Not only did I tell the girl when we dropped off what the specifics were for administering the medicine, I included a handwritten note in the bag that stated exactly what should happen. When I went inside I picked up the medicine and was surprised to see that the bottle we told them to use was completely full. They did not follow our directions at all. The other bottle was completely empty and we have no idea how much medicine they gave her. It is quite upsetting when your pet is on a medicine regimen and a dog boarding place cannot follow it.



We use a gentle leader on her face when we walk her as she gets excited by squirrels and we have been unable to walk her these past 5 weeks because the gentle leader goes right across her snout and opened up the scab.



We are quite dissatisfied and will not be returning.

This was my second and final interaction with Little Paws Pet Resort in mount Juliet, TN. My first interaction was when Debbie and I worked out a price for a week over Christmas in person. The day before I was going to drop off my dogs, she had someone else from her business contact me saying I would be required to pay full price instead of the agreed upon quote I was given by the owner. I felt that was very flakey and decided not to take them that time. My second interaction (I just picked the dogs up from there this morning), I was in a bind and needed to take my dogs somewhere quickly, so I ended up using Little paws, against my gut feeling. When I went to drop them off 4 days ago, I was alarmed when they put my two little dogs out back with two giant pit bulls. The workers response was “not to worry those are two of their best dogs”. My understanding was little dogs and big dogs aren’t co-mingled. Upon my return to pick them up I arrive promptly at 7am, the place was closed, I waited in the parking lot for an hour while continuously calling. After finally calling the emergency number, I was called back 30 minutes later to be told that because of the weather I could not pick up my dogs until 11am. No one contacted me, no notice on the door, and no notice on their voicemail. When I finally spoke with Debbie, she said due to the inconvenience she would comp me a full day. Also in our conversation she exaggerated about how bad the roads where by her house when we live off the same road, and I was more than able to make it. When arriving to pick up my dogs, she would not comp me for the day as promised on the phone or even apologize for the matter. I WILL NEVER RETURN.

My husband and I boarded our Staffy for 3 days at Little Paws. One of the coolest things about Little Paws is that you can pay a very small price to download an app and you can log on at any time and see what your puppy is doing through camera's that they have throughout the place. Seriously, I never thought that I would use this camera app - BUT, I found myself logging in often. We saw our puppy sleeping in her cabana, being played with outside, having her favorite frisbee thrown and being loved on. It was the coolest little exra nicety knowing that I could check in and see my girl.



They also truly went the extra mile - when we picked her up she had been bathed and nails clipped and she did NOT want to leave!



I feel so good about leaving her there and knowing that she is being treated well. We will definately be back!

I will be taking my cat, Teddy back to be groomed by Kelly. She did an excellent job. I am happy & so is Teddy.