Windsor Door Company

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CLOSED NOW - Opens at 7:30am

Wonderful crew! Needed my garage door torsion spring replaced and originally went through Home Depot. So glad Home Depot led me to Windsor. Went to Home depot late on a Tuesday evening, Windsor called me (Thank you Megan) early Wed and set up a service time for Thursday early afternoon. A very special thank you to Reyes H. & Tomas for their excellent customer service and professionalism. I would have these guys come to my house again anytime! In the future, for anything doors, siding and/or windows, without a doubt, I will contact Windsor! THANK YOU!!

This rating is not based on their work but 4 missed opportunities to gain a loyal customer. I had a simple garage door opener repair job scheduled through Home Depot. Their misses are: 1. Not showing up at the scheduled time frame (morning), 2. Not calling (Meagan stated she left a message but I think not!), 3. Not getting the job by end of day, and 4. Not accommodating my schedule when the work had to be rescheduled. Meagan contacted me on Monday and stated I could have the garage door replaced on Tuesday, Wednesday, or Thursday. I had already scheduled off work Wednesday so I thought, this is going to working out well. Meagan even gave me the choice of morning or afternoon so I chose morning. After moving tools and supplies out of the garage and finishing general cleanup around 8:15, I waited, …….and waited, ………and waited. At 11:00 am I contacted Esther at Home Depot to get an ETA. Why Esther instead of Meagan? My payment is to Home Depot. I consider them the general contractor and Windsor the sub. If there is a problem, the general contractor needs to know. Esther contacted Windsor and relayed their message. A job was taking longer than expected and they would be out that afternoon. I told them truthfully I had an appointment at 3:30 I would rather not reschedule and asked for more detail than “afternoon”. After discussing with Windsor, Esther said they would complete the job before 3:30. I called Home Depot at 3:30. Esther was busy but one of her colleagues contacted Meagan. So this big Windsor job is still taking longer than they thought and Meagan wants to reschedule for 9:30 – 10:00 am the next day, something I cannot do because I did not request another day off. Meagan also stated she left me a voice mail. Funny, no voice mails on my phone and she had no problem contacting to schedule the job. Awfully odd don’t’ you think? I then requested Windsor accommodate my schedule, tomorrow at 5:30 pm, the earliest I can get home from work. This is the least they should do for not showing up the entire day. The response from Meagan is they close at 5. And here is the best part. On their website, “We pride ourselves on accommodating our clients.” Really? Perhaps those they are making a hefty profit from but if you just want a garage door opener replaced, choose a company that means what they say and keeps their appointments! I canceled the service through Home Depot and will install myself.

Excellent job. They were on time and had our new garage doors installed very quickly. The doors look fantastic too.