947 Eyes MWC

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If you have eye insurance its best you go to a doctor or business under your insurance. This company you pay out of Pocket which is find for me since I did not have insurance. Customer service was a great experience. Small staff but patience is key if you are willing to wait. Ordered glasses with no problem. Glasses are reasonable its just the lenses that will cost you.

I ordered my lenses and was informed by the person who checked me out that they should arrive in a week. It's been almost a month and still no lenses. I called and spoke with Nanette 3 weeks later and was told they were never ordered. The girl was "New" and made a mistake. I asked for some form of compensation back due to the error and was denied. She didn't seem very empathetic. For this reason, I will not use this company again or refer anyone. The Doctor who examined my eyes was OUTSTANDING. However, Nanette needs to take some empathy training. It's really disappointing that she didn't go above and beyond to appease me considering I was the customer "inconvenienced" I understand people being brand new but I shouldn't have to suffer behind someone else's incompetence. If Nanette had just done more than the required, the review I'd be writing would be much different. For this reason, 947 Eyes has lost a customer. I will opt to go and pay a higher price for the same exact service if I know I'm going to receive much better customer service.

In the words of my boss "NOT MY CIRCUS,NOT MY MONKEY" Thanks for the (lackluster) customer service, Nanette!

Chianti.

The staff up front is really nice. The doctor is just kinda like whatever. .. my 45 or 55 dollar eye exam cost me 130 bucks I walked out with the prescription and the set of contacts the put in my eyes after many attempts to put it in my right eye, which feels like it is scratched to pieces. I had to stop on the way home to get the stuff I needed to get them out of my eyes. I've never had contacts before. And after my right eye feels better. . I think I can at least see more clearly with the contacts. . But if I wanted the glasses I needed from the start, it was gonna run me almost 500 dollars. So I left with a sore eye a pair of contacts that I may or may not be able to see out of, and a prescription that says that I was never fitted for the contacts that were in my eyes