Family owned and operated company. We provide repairs and service for our customers and local businesses. No hard sells.

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Reviews

R
rickcol

08/09/2011

Provided by YP.com
DO NOT TAKE YOUR VEHICLE Unrel...

DO NOT TAKE YOUR VEHICLE Unreliable dishonest work to Westcoast Tire and Transmission in Oceanside! When our vehicle was brought into their for repair of freeze plugs they did as little work as possible. Even gave our vehicle back to us missing the transmission mount to it. Within 30 days our vehicle was leaking again. We took our vehicle to another shop & upon their review only 2 freeze plugs were replaced out of 4. It looked as if Westcoast attempted to try to change the other 2 but did not! We were told by the master mechanic Gary at Westcoast that all were to be replaced & it would not make sense to only change 2 as this could cause potential problems in the future. Us not knowing that there were more than 2 freeze plugs. We approached them as to WHY were only 2 freeze plugs were changed. Their response....."Ma'm, we were contracted to do only 2. We are a transmission shop and this is all we do. Your truck already has 200,000 miles and we will not agree to a mistake or a refund...sorry....Ma'm....then she hangs up! Great customer service, huh? We plan to make a formal complaint with the board and small claims court. We have a letter, pictures and explanation of why our cylinder heads blew on our truck that appartently had no meaning to Westcoast Transmission because its old. If you love your vehicle and want reliable, friendly, honest work DO NOT TAKE YOUR VEHICLE TO WESTCOAST TIRE & TRANSMISSION IN OCEANSIDE AT 1434 SOUTH COAST HWY! The work, experience, admitting their wrong and customer service is one of a dishonest person. We hoped they would have done the right thing and gave them a chance but, they didnt. We are not mean people...we just want to share our dishonest experience. We should at least got a refund back. They are not nice and dishonest mechanics that do not care.

claimed iconBusiness Response02/22/2012

We provided the services the customer requested, which were the 2 freeze plugs by the transmission. Dennis, from Dennis Automotive diagnosed it, so he sent it to us to pull the transmission out.It did not leak when it left. A customer would not authorized repairs not needed. We are not mind readers. Yes, the vehicle had 200k miles on it, and the customers brought oil & filter for us to change oil while here. ( at no charge) The transmission mount was broken when it came to us and we let the customer buy his own part and put it in at no charge. I do not believe we did anything wrong for this customer.

This listing has been claimed by a business representative.

More Business Info

Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Extra Phones

transmissions: 760-722-7007

: 760-722-4211

Brands
Most
Payment method
all major credit cards, mastercard, amex, debit, discover, visa
Location
Nearest cross street is Oceanside Blvd. and S. Coast Hwy. South of the Sprinter tracks on Coast Hwy. The black rod iron gate leads down our driveway. Building is not seen from street- a flag lot.
Neighborhood
South Oceanside
Amenities
Lobby and local shuttle service.
Categories
Auto Springs & Suspension, Auto Transmission, Tire Dealers, Wheel Alignment-Frame & Axle Servicing-Automotive
Other Information

Parking: Lot, On Site, Free

Wheelchair Accessible: Yes

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