Women's Health Care Inc

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I began receiving services from Women's Health Care, Inc in April of 2013. I was diagnosed shortly after with cervical cancer and was informed that it would be in my best interest to have a leep procedure performed to remove the existing cancerous tissue. I had the procedure preformed as an outpatient service at St. Luke's Hospital in May of 2013. After surgery I was instructed to come back in 6 months to have a follow-up to ensure the cancer was completely removed. A few weeks after my surgery was completed I received a letter from the insurance company denying payment for the services, as they considered this a preexisting condition. I began receiving substantial invoices from the health care providers whom preformed the procedure. One of which was Women's Health Care, Inc. I called the billing department to make arrgements for monthly payments and explained that I was a single mother who was completing a graduate/internship program and could only afford minimal payments. The individual was very rude and inconsiderate of my circumstances and informed me that I would have to pay much more than I could currently afford. Within a few weeks I made the payment they required which was above my means. However I could not afford the next months payment they required, so because I didn't pay the expected amount I began receiving invoices and letters informing me that if the bill was not paid in full I would be sent to collections. I tried several times to call and make payments over the phone for less amounts than they required however no one would return my phone calls. In addition I needed to seek services from their office and again experienced the same situation...no return call to schedule an appointment. I had to seek services through my primary care doctor to obtain treatment of women health related issues. I received a call in October from my gynocologist asking why I had not come in for the 6 month check-up and I proceeded to explain that I could not afford the services and that I was currently trying to pay off the debt to her office for the previous procedure. She informed me that it was unfortunate the insurance wouldn't cover the expenses and expressed the urgency of me needing a follow-up appointment however she would be unable to assist me further and hoped the best for my health. I then received a certified letter informing me that Women's Health Care, Inc. would no longer provide me with services and i would need to seek another provider within 30 days of the dated letter. I then received a certified letter informing me that I was turned into a collection agency to collect the remaining $361.00 balance on my account. In the end the lesson I have learned is that healthcare is no longer about providing services to ensure the health and well-being of individuals its about collecting their money promptly for the services they feel are necessary. This has been a very disheartening experience because I also am a healthcare provider and know the importance of proactive and preventative healthcare. I would think twice about seeking services from this provider because they don't really care about your health and well-being and will discard you unless your paid in full!