Carpet One

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Arcade Carpet One was great! They have personalized service and friendly sales people. The sales people are very informed and make me feel confident in my decision of flooring as well as flooring store. My floor came with many warranties and looks fantastic, the installation department called to remind me and help to make sure I was prepared for the installers. My installer Pat did a fantastic job and I felt comfortable having them in my home. When they were finished they left me with a goodie bag with candy. They are a small place that's been around for 80 years, my parents and grandparents have both used them. If you care about your home and want floors that the company stands behind, choose Arcade. They have a guarantee that they will change your floor including installation if you don't like it for any reason, even if you don't like the color you picked! Don't believe me? Ask them! It's called their beautiful guarantee. This company has really improved from the company they were a few years ago, I'll be going to them for all my future floors!

By far the best carpet place we've ever shopped, the salesman are very knowledgable and take the time to work you. Excellent install too, highly recommended.

They moved 7850 Rossville Blvd, Nottingham, MD 21236 (posting as of Aug 2016) Fair price, but I'm reviewing the service. When I vacuumed it felt loose. My boyfriend said I was picky. Vernon from sales came to look at it. He agreed, it was looser than it should have been. Scott was out the next day kicking and stretching it again. Now I'm thrilled. It's been in 6+ months and still looks new. He was right, it's not crushing in the wear areas

No response to request for receipts, unauthorized charges on credit card. Promised refunds and did not deliver. I am a small business owner and have done business with this company for many years. Within this year there was a complete change in

management and since that point my relationship has been turbulent to say the least. My last job with Arcade Floors did not

go as expected and my client was displeased with the results. The crew sent to complete the job was incompetent, slow, and

did a poor job. As a remedy to this Arcade Floors agreed in writing and phone calls to provide us with a credit. That was 3

months ago. The current manager refuses to answer phone calls, emails, or inquiries by our lawyer to settle this matter. As if

that was bad enough our company credit card was charged thousands of dollars fraduently by Arcade Floors and getting that

money back has been just as difficult. Finally, as a customer I expect that I would also receive receipts for any and all credit

card transactions and for jobs completed. As you may have guessed it I am still fighting them to simply get a receipt.

BEWARE, this company is currently poorly managed and does not care about its customers, especially one that does large

volumes of business with them.

We have had an absolutely horrible experience with Arcade Floors Carpet One Floor & Home. Arcade Floor fraudulently charged us an additional $2768 on a job that was completed a month late. Their customer service has been reprehensible throughout the process. We implore you to stay away from this terrible company.