Rock Bottom

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Wow, where to begin. I have purchased many things in my life and buying two rugs from Rockbottom has been easily the most stressful and difficult purchase that I have made, and that includes two houses. The person in charge, Walter, is completely dishonest and incredibly disorganized. I ordered two rugs from their samples and was told that they would be delivered to my house within 10 days. After placing a deposit I waited patiently for them to arrive. Two weeks went by and I didn't hear anything. I would place calls to the store and leave messages without reply. Then I would get a call back from Arthur giving me some excuse and telling me they were delayed for whatever bogus reason. This went on for 7 months! It was lie after lie. He would tell me that he had a problem with his rug company. Then it was the person who binds the rug. Then some delivery problem. Then he was on vacation. A few times he even caught himself mid lie and apologized and promised to call me back. Inevitably he wouldn't and I would chase him again. I don't know why I even tried for this long. I just really wanted my rug and hoped to be done dealing with him.

Well, fast forward to several months later. I do not have my rug and have not heard from Rockbottom in weeks. This place is a scam. I'm not sure how they even are in business. I wouldn't trust this guy to run a lemonade stand.

Do yourself a favor and shop somewhere else.