Orbit Irrigation Products

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The absolute worst customer service I have ever experienced. I purchase from on-line store had an issue called they had me text, 15 times finally I got through on a text then the warranty department sent me the wrong part. I texted again had a guy named Luke call me only to tell me he doesn’t have the part and to call on-line store for a credit. He gave me the number 833-701-4867, that number is disconnected. I called an 800 number 299-5555 told the lady my issue she actually transferred me to that disconnected number. Called again, now I just want a refund after 40 minutes on hold this brain surgeon customer service lady tells me she can’t issue a refund I must go through the website to apply for a return for credit, she had no idea where on the website that request could be found. I have emailed, texted, it is now a matter of principle, these people need to get a customer service manager. They are lost! Don’t buy from On-Line Store! All this for a $50 dollars order.

I replaced my old Toro timer with a new Orbit bhyve timer and I couldn't be happier with it. I love being able to turn on and off my sprinklers for the kids to play in them while we are out back. I also like being able to adjust my programs anytime I want, without having to move all the crap in my garage out of the way to get to the timer. I haven't had to call their support line as it was very easy to setup and control, so I can't comment on the support. Thanks for making an awesome product!

Spent 30 minutes two different times yesterday holding for customer service. Then i tried to chat with customer service today...Result: 2 hours...no response..

I purchased an impact sprinkler yesterday and it won't work the 2nd day!! Model #58019 Zinc Implact Sprinkler on zinc spiked base with 85' spray diameter. It won't rotate after only using one evening!!! I didn't do anything to it except turn the water off and then start it up again!! I wish they would answer the phone so I could talk to them!!

If the product fails you will receive no support.:

Seriously?

From: Tech Support [mailto:TechSupport@orbitonline.com]

Sent: Friday, July 19, 2013 10:50 AM

To: Jack Johnson

Subject: Not read: RE: Technical Support Response to issue number D77856272A

Importance: High





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To: Tech Support

Subject: RE: Technical Support Response to issue number D77856272A

Sent: Friday, July 19, 2013 8:48:44 AM (UTC-07:00) Mountain Time (US & Canada)



was deleted without being read on Friday, July 19, 2013 8:50:18 AM (UTC-07:00) Mountain Time (US & Canada).

Great products and a company that treats their employees well.