Firestone Complete Auto Care

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Cliff Keller is the store manager of the Firestone Complete Auto Care at 5758 Rufe Snow Drive, North Richland Hills, TX 76180-6138. He is highly charming and can manipulate words to instill a sense of trust, but for customers who he thinks he can undermine, he will do so. He explicitly lied to me stating he would install all four Bridgestone tires on my vehicle. He reiterated the statement prior to me signing the merchant copy to my receipt. The employee who helped check my account balance out, inquired about the two Continental Pro Contact tires on my invoice (which were close to Bridgestone quality pricing) Keller immediately replied, "What? Oh, how did I get that on there? Oh, just delete that." The two front tires are clearly Continental Pro Contact tires. When I stated Keller had made the four Bridgestone tires statement, he vehemently and rudely retorted back he never made such a statement. The discrepancies within Keller's statements made on April 24th and April 25th of 2015 abound. Keller's actions have infinitely sealed the lack of quality in Firestone's reputation as both a brand and business. I was hoping this recent stop at Firestone service facility would make right all the wrongs from previous experiences with other Firestone locations throughout Texas, but unfortunately, it has only cemented how much the genuine care for people is lacking at Firestone, especially at the Firestone Complete Auto Care on 5758 Rufe Snow Drive, North Richland Hills, TX 76180-6138. Cliff Keller, would you have treated your mother, daughter, or the young lady friend who visited you inside your store the same way? You clearly attempted to deceive me. Your employee who caught the huge discrepancy with your statement is the only honest person at your facility.