SERVPRO of Norcross and Duluth

Write a Review770-858-5000

So with all the rain mid-November, my basement flooded and I started panicking. My insurance company recommended a small company but when they arrived they let me know they couldn't do much other than set up some fans, and I might want to call a different company, and Servpro was who they recommended. I called up Servpro and within 30 minutes had a gentleman by the name of Will Dunn contact me, and make plans to be there first thing the next morning. He developed a plan, and within an hour had an entire crew (led by Devon, also great) there setting up equipment, fans, working on the dryout, removing damaged insulation and drywall, and they were there every single day for 4 days. He had a dumpster delivered immediately on the first day, stayed in constant contact with me, and had a crew of 5 set up to help me move damaged items into the dumpster, and catalog each item along the way.

Additionally, he worked directly with my insurance adjuster to find out what was and was not covered so to maximize what Servpro could do to help me through this process. He was available by phone or text at any point and was extremely responsive. I cannot EVER imagine calling another company at this point, this was the absolute best customer service and execution of any company I've ever worked with. The entire crew was very respectful of my time and space and worked quickly to mitigate the damage I sustained.