Steens Master Lube

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CLOSED NOW - Opens at 7:30am

Very rude. Kept my truck for 4 days told me the parts got overnight Express shipped after a week with no communication they cursed and yelled.

Worst experience with car repair I've ever had. Brought the car into Steens on March 13 and on May 22 they still had not completed the work they were supposed to do. Also, the work they did was extremely questionable. Their receipt showed $415 under the title GOLDS yet when I spoke with Gold Motors to find out what the heck was going on, they told me they had never seen the car or sold parts for the car, or even spoken to Steens about the car. They also took out a brand new $250 GM part EGR valve that was installed by Car Care 50 miles prior, and put in a used one. No written estimate, no detailed invoice. I had to keep at them; Gina called me only a few times during this 11 week horror. During that time my car was not running and they had all the keys including the master key that they requested because the ignition lock quit working while there. I've had questionable repairs done before, but at 66 this is by far the most extreme and a clear cut case of dishonesty! Gina apologized for the dishonesty on the receipt, her father called it a 'communication problem' - really?! I have never taken anyone to court over anything but this is so extreme that I am going to pursue legal action and report them as well.

If you are looking for a good car mechanic that is fair and reasonable, I'd highly recommend Steens Master Lube in Newport.



Got stuck in Newport with a dead battery. Went to a couple different shops (leaving the car running) and was told it would be 3 days to get the correct battery in from Portland, or it could be over-nighted for an extra fee. Frustrated, I started calling the auto parts stores and low a behold found the right battery on the shelf at NAPA for a good price. Contemplating the best way to get this new battery in: tools needed, the car security system going haywire, etc. I ended up at Steens Master Lube. Russ, the owner, was friendly, helpful and knowledgeable about my specific car's needs. He had me in and out of there in 20 minutes and wouldn't take a cent from me no matter how much I insisted.



You can learn more about their repair shop on their website at http://AutoRepairNewport.com