Cyber Exchange Computers,Laptop & PC Custom Gaming Services

Write a Review757-872-9001

CLOSED NOW - Opens at 10:00am

I am a computer guy and I love working on computers and learning about them. But I hit a bit of a stump when my new HP Envy 17-j020us laptop had a bit of a spill issue. I spilled a significant amount of milk into the keyboard of my laptop. This being the first laptop that I owned I never really worked on them before. So I decided to do a bit of research and look into it. I bought the keyboard for my laptop and was going to replace it. I couldn't find any guides for my computer. I was sadly informed [after waiting 2 hours on the phone to HP] that this laptop is the hardest to replace the keyboard. So not knowing what to do I decided to ask how much it would be to get it fixed by HP.... 300 dollars and a 4 week wait. I asked if they could take some money off since I already had the correct keyboard. HP said no... So I look into Cyber Exchange Computers. I gave them a call the very next day at 9am the guy was friendly on the phone and I explained the situation. He said to bring it by and he would take a look at it. He fixed it within an hour and gave me feed back on the spill and the keyboard. It only cost 25 dollars! Sooo much cheaper! Look into this place everyone! Way better than Best Buy or PC World! Much better service and way less of a wait time!

I took my HP laptop to Cyber Exchange in Newport News for a problem I had with my battery, it occasionally wouldn't charge and would sometimes shut down.



The guy at the front counter, David was friendly and explained that the power socket are problematic on this model and that may explain the problem I was having.

David told me the technician who would be working on my HP was very experienced and I should expect a call to let me know the diagnosis.

Within two days David called me back and let me know that the battery was OK and the power socket was causing the problem and they could easily and quickly have my laptop working again. After he told me the total price I immediately gave the go-ahead on the repair and David said he'd call back when it was ready.



I went to pick up my HP a few days later and was VERY happy to see they'd not only made a great job on the repair but also cleaned it! (They're a dust-bunny magnet)



All in all I'm very happy with the folks at Cyber Exchange. They didn't try to baffle me with things I didn't understand, I was told how much it would cost before they did the work and they didn't tack on any extra charges. (I despise that!)

More importantly they looked after my baby.



I am now a customer for life, these truly are a good set of people.



I would thoroughly recommend Cyber Exchange to anybody. Not only do they carry parts for a lot of computers, the price I paid was under half I was quoted by Geek Squad.