Fender's Wrecker Service Inc.

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Called my insurance insurance company, Geico, and they stated I was covered up to 26 miles with my roadside assistance coverage and that the car would be picked up within the hour (called in @ 11:10). About 15 minutes later, I was called by Fender's Wrecker Service dispatcher to sell me repair services on my vehicle which I declined. I then asked the dispatcher if I should leave work now to meet the driver? She replied yes. I left work and went home...the tow truck operator did not show up for over an hour (12:40).



Then after the vehicle was delivered, I was contacted by the driver to cover the overage charges. According to Google, the mileage to the location I chose to have the vehicle delivered was 27.4 miles, so I expected some overage. However, the driver stated it took 36 miles. I asked which route he took and he took the highway route prescribed by Google. I can understand some overage, but 8.5 miles (or 33% more) is excessive and feels like I was taken advantage of.



I called the office and spoke to the owner to ask how her driver could have such a discrepancy? Her response was sites like Google and Mapquest are not very accurate...hmmmm I then offered to split the difference in miles, which she declined. I would highly recommend you look elsewhere.

Great service, owners are friendly, and prices are good!

Can't believe what just happened.



I called for a towing service through Verizon Roadside Assistance.



They were sending a tow from Fender's Wrecker Service in Newport, KY.



Said the wait would be 60 minutes.



After I waited until over 90 minutes (1 1/2 hours), I called Fenders to see where the driver was. She said he was "on his way and should be there any second".



15 more minutes and still not here. I called Fenders back. She said "he is on his way and should be there any second". I asked if he couldn't make it, should I get another service.



Her immediate response was "I'm cancelling the service" I said not to cancel, I still need the tow, just want to know if he is going to get here.



Again, she said "I'm cancelling. You said you were getting another service."



I said I still need a tow and don't cancel. I will call verizon and they can handle it.



She again, said "I'm cancelling" and hung up.



So, here I am more than 2 hours later with no tow. Are you kidding me?



Was I frustrated? You bet. But never unreasonable or irate. She, on the other hand was very short with me and rude, did not try to handle the situation or even understand my perspective sitting with my car waiting for over 2 hours.



Called Verizon. They said they got the cancellation and Fenders told them I cancelled. Not true.



Filled out a complaint with verizon.



Sending another service. Verizon was great.



ABC Towing showed up within 20 minutes. Driver was great. Service was outstanding.



Guess who you should never use for towing?



And, by the way, after telling many people about my horrible experience with Fenders, I found out that this is not uncommon with them.



Please just don't "take it" when you get bad service. There are many good, honest and ethical people that want your business. Stand up to the one's who treat you terrible and support the one's that do a great job! And let people know both ways.

I almost gave these guys a call last night, but after I read the previous reviews, I changed my mind. After the night I was having, the last thing I needed to worry about was having my belongings stolen out of my car behind my back by a tow truck driver! Times are hard, but to take advantage of someone when they are already down on their luck is very rude and unprofessional. They won't be in business long hiring people like that! Taking care of the customer should come first and it seems like Fender's doesn't care about that. Oh well, I skipped Fender's and used Bob's Towing instead!

I wouldnt recommend these guys to anyone, unless they were my wrost enemy! For starters when I called to order the tow, the dispatch lady sounded annoyed that I even called. She was short and impatient about the questions that I had. I was told a tow truck would be coming within 30-45min but it ended up taking them 2hours & 45mins! When the tow truck guy finally arrived, he was rudly unappologetic about his tardiness. I followed him to Midas which based on my phones mapquest app was approx 30miles away. However after being quoted $2per mile for some reason my total came to $90! Also, I noticed I was missing a few CD's & $2 bucks that I had laying in my change consel. This was by far the WROST towing experience ever! I definitely wont be using these Petty Rude Unprofessional Jerks again! FUTURE POTENTIAL CUSTOMERS *BEWARE* You've Been Warned

THIS IS THE WORST TOWING COMPANY IN TOWN! THEY WILL TOW YOUR VEHICLE AND STEAL YOUR STUFF! I REFERRED THEM TO MY CO WORKER WHO NEEDED HER CAR TOWED AND I FEEL BAD BECAUSE THE GUY STOLE HER GPS. THIS GIRL USES HER GPS EVERYDAY FOR WORK AND I JUST FEEL AWFUL BECAUSE SHE HAD TO SPEND MONEY ON A NEW ONE JUST TO BE ABLE TO MEET WITH HER CLIENTS AND JUST DO HER JOB. SHE IS SO DEPENDENT ON HER GPS FOR WORK, THAT WHEN SHE SAYS THAT SHE LOOKED IN HER CONSOLE AND FOUND IT GONE AFTER THE GUY TOWED HER, I BELIEVE HER!