Budget Rent A Car

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OPEN NOW - Closes at 6:00pm

READ the reviews and trust your instinct. Don't book from them. The manager Lisa is shady. Do you really want to chance to screw up your vacation by having them deny your reservation?
I booked twice from them. First time, small issue but I decided to give them another chance. Big mistake! First of all, the location opened 20 minutes late. No apology from Lisa who turned out to be the manager / owner of the location. I didn't complain - just wanted to get my car and get on my way as I had a flight to catch. Had a reservation through 3rd party (expedia) for this location. Turns out that Lisa wouldn't honor my reservation as I was unable to show a secondary out-of-country driver license. Yes, you heard right. She wanted to see a non-US driver license!! That was after I showed her my valid US driver license.
The manager / owner of the location explained to me that I had supposedly booked a "tourist" rate which (so her explanation) means I also have to show a FOREIGN driver license. Makes zero sense. I was not planning to take the car abroad! Additionally, my booking paperwork showed no such requirement. I called Expedia and they confirmed that there is no such requirement. I also called Budget and they referred me back to the owner of this location. I was trying to get her to change her mind but she did not want to rent me the car. Plain and simple.
I overheard her stating to another customer that they are overbooked. Hence - she purposely didn't want to honor my reservation.

It was an absolute horrible experience. So stressful.
Expedia refunded me but I had to get a car elsewhere which turned out to be more $$ on such a short notice. Turned out that Enterprise down the street was excellent.
Will never again book an AVIS / Budget car from this location.

Terrible place, awful experience. Not only will I never go here again, I will make it my sole mission in life to tell everyone I know to avoid this place. Enterprise is right down the road and had impeccable service. Never in my life has anyone spoke to me in such a condescending tone for NO REASON. Let me begin by saying I made a reservation for my fiancé, because he needed the car and I gave his name for the reservation. When he showed up, even though the reservation was under his name and he called earlier to confirm it, whe he arrived the lady said I needed a company code and denied him service. Reading the rest of the reviews, I see that apparently is there way of doing business, trying to suck every last dollar out of the transaction. I am simply appalled. It can't be legal to treat people this way and I will be filing complaints through the better business bureau as well as forwarding this compendium of terrible reviews to corporate. This place needs to be shut down as it is committing FRAUD and DENYING SERVICE and NOT UPHOLDING THERE PRICES AND RESERVATIONS. I have wasted 3 hours of my day due to this horrific experience, and I will not let it go unnoticed.

I have heard negative things about this facility from colleagues but this past spring I couldn't find another car that was local so I decided to give them a try. I wouldn't choose to go there again.

Do not rent from this facility.



Lisa, the manager and Emily who works there are both rude and either incompetent or intend to misinform. When emily did not explain the extra charges correctly, I asked to speak to Lisa on the phone, who immediately began speaking to me rudely



They could not explain an over $80 extra charge on my initial pick up invoice, simply saying that the online quote is just an estimate. Then when I showed them the extra line item, they told me its because I am picking up the car 30 mins early but that the charge will come off when I drop it off, at another location, but they can't guarantee it. Well the charge was not taken off when I dropped it off on time. The lady at the second location told me that they had charged me for 4 days instead of 3, had misinformed me, and put in a system that they should not make an adjustment.

We lost a few hundred dollars. We specifically asked questions about price and returning a car early. We were specifically told the price through them was more initially, but we'd pay less if we returned the car early. Something that was not an option online, and that was why online was 300$ less. We went with them vs online for this reason, not sure when we'd return. When we returned the car 3 days early, we were told that wasn't so and told so in a very unfriendly and insulting manner. Just get the car online.