Flower City

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OPEN NOW - Closes at 8:00pm

I ordered several expensive bouquets and balloons for a baby shower that I was hosting. The person who took my order and I went through painstaking details on the color of the ribbons around each vase, the number of each color balloon, etc. I was assured that the delivery would arrive by 10:00AM on a Sunday morning. I pre-paid with a credit card and requested a receipt to be faxed. NOTHING WENT AS AGREED UPON.



1. The receipt was never faxed to me (asked for it on two separate occasions)

2. There was no sign of the flowers at 10:25AM so I called and there was NO answer. I tried the website "Call me Now" and received a call that was a machine putting me on hold indefinitely (never picked up).

3. I called again at 10:35AM and there was STILL no answer. Again at 10:45AM and someone answered and ONLY SPOKE SPANISH

4. I attempted explaining the situation in my limited Spanish and basically was told that there was no record of my order and that it had not yet been made

5. I told the person that they should forget bringing it over and to cancel the order because it would never arrive in time (the baby shower started at 11:00AM) and it would be very disruptive to deliver it in the middle of the party.

6. The flowers came without the correct ribbons or balloon colors at 12:30PM! This caused a disturbance to the party, a scene at the door because the person still didn't speak English, and the arrangements were only seen by anyone for 30 minutes as the festivities were over at 1:00PM.

7. I called to get a refund and was told that they would have to pick up the vases. I said that was fine, but then the person changed their mind about that! I asked for a manager and was told that nobody was in the store, but they would have someone call me back.

8. I have now left messages for the owner, Phila, on three occasions over the course of three weeks and have not been called back.

9. They do not list an email address on their website so I cannot voice my situation to anyone.



OVERALL – A HORRIBLE EXPERIENCE WITH COMPLETELY INEPT PEOPLE WHO DO NOT PROVIDE THE SERVICES YOU ORDER.