Touro Infirmary LCMC Health

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The staff at this hospital has been the most rude I have encountered in a very long time.



The emergency room staff was wonderful. The surgery staff was excellent. The Acute Care Unit on the 6th floor is the worst care possible. They need to close that unit completely down and re staff the entire unit. There was several incidents while my sister was hospitalized in the Acute Care Unit which was completely uncalled for and avoidable. For one, the techs came in at the beginning of shift change to introduce themselves but that is the last you see of them until the end of the shift when they come in to introduce you to the next tech shift which you will not see either. The nurses have some of the worse bedside manners I have encountered. The entire time she was there no one came in to check on my sister or the other patient in the room with her unless you press the nurse button continuously and even then it takes 3 to 4 hours for anyone to come in the room to see what is needed. The doctors need to get together and make sure they all agree with the treatment plan for the patient and explain it to the patient and answer all questions clearly for the patient and their families before rushing out of the room. One doctor comes in and tells you one thing and another doctor comes in and tells you another thing and it is completely different than what the attending physician has written down. It is really horrible when the student doctors are better at your treatment than the resident and attending doctors put together. After all of the confusion I personally called one of my sister's specialist to find out what the treatment should be upon discharge and so the specialist's nurse asked me to ask the nurses station for the fax number so they could fax orders there for my sister's discharge treatment and the nurses just sat there ignoring me so I said excuse me three times before anyone acknowledged me and when they did it was in a very rude manner. I asked for the fax number and was very rudely given the fax number. The specialist's nurse stayed on the phone with me the entire time to be sure the fax went through and that I received it. I watched the fax come through and they continued to sit there. I said I am on the phone with my sister's doctor office and they just faxed orders for her discharge treatment for me. The RN supervisor or at least I think she was because she was standing over the charge nurse telling them how to do something on the computer very rudely grabbed the papers from the fax machine and fumbled through them without even looking and rudely told me there wasn't any fax this is all just copies. So I told her I am on the phone with the doctor and they just faxed it and I watched it come through. She continued to argue with me to the point I got so upset I began to shake and cry and had to walk away. The nurse on the phone could not believe the way we were being treated. The doctors even got very rude with the nurses doing my sister's plasma exchange just because she told them they could do the plasma exchange while doing the IV Solumedrol treatment. The doctors came in and told us her plasma exchange treatments would be at 9:00 a.m. when the plasma exchange nurse checked with the ATC unit on the 3rd floor which is the unit who does the plasma exchanges it was scheduled for 11:00 a.m. NOT 9:00 a.m.



I will be recommending to anyone I know or speak with to NEVER use Touro Infirmary Hospital after the experience my sister has had. This was a nightmare from the time we walked in the door. I am very understanding of the medical field and I take a lot before just completely breaking down and I completely broke down during this experience. Is it not enough that we are going through a very terrible time with my sister loosing her eye sight, muscle functions, etc. with recently being diagnosed with primary progressive multiple sclerosis that we must also be treated in a manner such as we received at this hospital?