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Reviews

AH
Austin H.

08/18/2014

Provided by YP.com

Rented a pontoon boat on a Sunday. They say rental is from 9am-5pm. Their doors don't open until 9am and with their unsystematic method of checking you in I didn't get out on boat until close to 10am. I was 4th person in line when they opened their doors but staff let the first person in line have their 5 friends cut line even though they were separate rentals on separate credit cards. When they have a line they should have a better method of checking people in by the order in which they are in line--just a basic societal guideline. Their idea of parking is to have renters park in small lot for Pikes Peak, a recreation area open to public. When it filled up at 9:15am they have you park nearly half mile away with no shuttle. This is something they should let customers be aware of prior to renting.



Pontoon boat had garbage under seats that was not cleaned out from previous rental. Less than 30 minutes into ride across lake boat began to shake. Since we were about to anchor for the day and already behind schedule due to check in, we enjoyed the rest of the day and didn't bother to call marina. (Learned that even if I had called when noticed the shaking, I'd still have to pay for whatever needed to be fixed, so at least I didn't lose more time on my rental by calling them).



Driving back to marina was slow going, definitely something wrong with boat. Upon inspection while returning it was missing one blade of propeller and the welded fin at front was missing. These pieces were there upon inspection leaving marina, but mysteriously gone although boat did not hit anything.



One blade gone with no damage to other two on prop, and a welded piece of metal ripped off from simply driving the pontoon. I'd be very curious to see their repair log on that boat.



They were very friendly considering they were thinking I damaged their boat. Will I rent there again--probably not. Other reviews I found online reported some prop issues. What should have been a $515 day (after gas and tax) turned into over $850.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Sun:
Services/Products
Boat Sales, Marina, New and used Boats, Boat rentals, Dockage and storage, parts & service, Crowline Boats, Crest Patoon, Premier Patoon, Centurion, Yamaha, Evinrude, Mwecruiser, Wakeboards, Ronix, Radar, Life Jackets, Tubes, Kayaks, Ropes, Wetsuits, Bodygloves, Surf Boards, Airhead Tubes, Paddle Boards, Custom LED Lighting, Wet Sound Performance Stereos, Used Boat Motors, Services: Wakeboard Lessons, Seasonal boat rentals, Boat Towing, Boat Hauling, Dock Building, Dock Repairs, Corporate Outings
Brands
Yamaha Motor
Categories
Boat Rental & Charter, Boat Dealers, Boat Equipment & Supplies, Boat Maintenance & Repair, Boat Storage
Other Information

Parking: Lot