Meineke Car Care Center

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CLOSED NOW - Opens at 8:00am

On Saturday October 3, 2015 I took my car to the Meineke to get my wheel bearings worked on. I was given a previous quote of $506 from the employee Don Brooks. I gave the quote to the manager Sal who was setting me up to get my car worked on. I dropped my car off. I called back at 2pm and asked when will my car be ready to get picked up, the manager Sal told me it will be ready by 2:30pm. At 2:30pm I was called back by Don who said there was bad news. He told me the news was bad but it wouldn't be a financial burden or cost me any extra. The news was they were working on the bearings and the wheel knuckle broke. He told me they would order the wheel knuckle I needed and I did not have to pay. He then told me he would come in on Sunday, his day off to fix the part. On Sunday the part was still not there and then Sal told me it would be ready hopefully by the end of the day Monday. On Monday I received a call from Sal stating that my car was ready to be picked up around 3:30pm. I went to pick my car up at 5pm. When I was given the total the price included the part that they broke for me to pay. I asked Sal why I have to pay for a part that they broke. He then said because it broke while doing the work on my car. This is not my fault that his workers broke a part that was perfectly fine before they started working on it. I shouldn't have to pay for a part that they broke. Also I believe that they say they broke the part purposely so that they could get extra money. Then Sal said they had to pay $125 for the part, again that's not my problem because his workers broke the part. This was also a huge inconvenience because I dropped my car off thinking it would be done the same day not two days later. I was stuck without a car and had to catch rides to and from work, also had to find rides for my 5 year old daughter to get to school. This all happened to me because they broke a part on my car and then they told me I had to pay for what they broke. Also after I paid the total amount including the part that they broke, my ABS light is on in my car. That means that they shut off my anti-lock breaks. When I called back and told Sal that my anti-lock breaks were shut off he told me to bring it back and they will take a look at it. He said that they must have forgot to connect a wire or fix something. I asked was that going to be an all-day thing to fix and he said perhaps. I have been scammed for my money and the job was not done correctly, and they have caused more damage to my car than in the beginning. I want a refund.