Hopkins & Sons, Inc.

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I used Hopkins and Sons for a move, and then was part of a move one week later with 2 men and a truck. The difference was distinct, and I have no other affiliation with either. Both companies accomplished the move, but the Hopkins and sons crew did not do what the estimator represented. First, the estimator encouraged me to leave my metal filing cabinets filled, and said that the crew would load them as is. However, the crew refused to load them until I unloaded the drawers - unpleasant rushed work as I filled my car with files. Then, the transport time was excessive. They took 1hr 50 minutes when google maps said that the travel time is 1hr 7 minutes. Finally, while unloading, they would not stop complaining about how heavy the boxes were, and left one for me outside. After this, I complained to the company, and they investigated. After speaking with the crew, the president of the company politely called me a liar about the filing cabinets and the travel time. She backed her crew's story that they never asked me to unload the filing cabinets, and her crew's claim that the drive time was shorter than what I recorded.

In contrast, the 2 men and a truck move that I was just part of, had the movers working at a good pace, and they were polite and got the job done.

I resent that the Hopkins and Sons crew felt entitled to milk the clock for the drive, and don't appreciate the drama from the crew or the company president.