Panera Bread

Write a Review830-629-2845

OPEN NOW - Closes at 9:00pm

I was so excited when Panera opened near me. I enjoy the food and atmosphere. I was excited to see tablets to make ordering quick and easy. I appreciated not having to wait in the line that formed. The food came out quickly, but my tomato soup was lukewarm. Wanting to eat, and not too much more work for the kitchen, I politely asked the woman who delivered my food if she could reheat it for me. She told me "I don't have time to do that. I'm really busy." She then vaguely pointed to a microwave and told me to do it myself. I am in the customer service industry, so I don't know if it's my training kicking in, but I find it completely unacceptable to be told by a worker that she's too busy to help me. I wanted to fill out a comment card. But when I asked, was told only that they didn't have any. I wasn't told where to find their store location online, or who I could talk to.Overall, I'm unsatisfied with my visit. The food was fine, but I feel that the service was completely lacking.