Central Texas Open MRI

Write a Review830-606-1200

OPEN NOW - Closes at 6:00pm

My healthcare provider recommended that I obtain my MRI at this facility. I called ahead and verified my insurance payment and the MRI office staff told me I was 100% covered because I had met my deductible. “Zero cost for today’s exam” was the official terminology used by the office. The cost of the physician interpretation was separate and I am not contesting that portion. I begin getting bills for $129, I call the office billing manager and she never returned my call. After receiving another bill I then sent the payment stub back, with no payment, and placed a note saying to please call me. I received the phone call today from Paula the account representative. She said that I was due $129. I explained my situation and she still said I was due to pay the $129. I explained that if I go to get tires, they give me a price, when I get to the register I expect the price to be the same as I was originally quoted unless additional discussions are had. Again, she explained she required payment. I then explained that I would gladly pay, but I felt I was given un-truthful information about my cost up front, and if she demanded a payment they would surely receive it, but I would be sure to post a review that they were NOT truthful in disclosing price upfront. Paula continued to DEMAND payment and explained that she didn’t like how I was communicating to her. I will be glad to remove my review if this facility makes my account right. Otherwise, this review will stay in place. This facility also goes by Bower Imaging, Central Texas Imaging, and MRI Now. Now, the staff and technicians were amazing and I felt comfortable through the process until payment disclosures were untruthful.

Take my advice, don't go here. I had a horrible experience with these people. They rarely answer their phones, and they won't return voice messages either. They won't help you get a prior authorization from your insurance company for your procedure, and when you ask for assistance their attitude will be indifference. Do yourself a favor and find another radiology provider.

In July I set up an appt for a CAT scan the first week of Sept when my insurance plan/deductible started over and when I would be going through New Braunfels. I got to the office and there was no appt for me. Otherwise, I would have given them 5 stars as their cost was a fraction of other places prices and they were very kind about getting me taken care of ASAP.