Willow Wood Pet Resort & Training Center

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OPEN NOW - Closes at 6:30pm

I boarded my pets at Willow Wood. I feel they over charged for the service. They would never give me a $ figure before the pets were boarded then I tried to pay ahead but they stated they do that at the end. I paid for the added special care pack yet when I picked them up at 10am they still charge me a full day plus the extra potty breaks, treat and night time tuck in??? The total for just that day was 100.00 extra dollars even though I picked them up at 10am I was told the earliest I could pick them up was between9-10. They told me they give a 10% second dog courtsey this was 27.00 my total bill was close to 700.00 for 6 days and 1hr. that was not a 10% courtsey. The food I measured and gave to them with instructions was not followed and 5 packs of the food were returned unused. My dogs have obviously lost weight and they have diarrhea. I was not pleased with this experience.