Martinizing Dry Cleaners

Write a Review614-939-5055

OPEN NOW - Closes at 8:00pm

Very poor customer service! When I dropped off my items I submitted an entertainment book coupon for 50% off as the sign said coupons are only accepted at time of drop off. The cashier asked if I wanted to use my VIP discount but I said no I'd rather use the 50% coupon since you can only use one or the other. The cashier said ok. When I went to pick up my items they charged my credit card and added the VIP discount. She said there was no coupon to be found. She said she couldn't refund my money or apply the 50% discount because only her boss could do that and she said that he was on vacation. She offered to call him and she did only for him to say that the 50% coupon was only for Pick up and delivery. However, the entertainment coupon was not for pick up or delivery but was for regular service. The cashier said she would leave a note for the owner to call me when he gets back from vacation and took my number down. Good customer a service would have entailed the owner ensuring that this customer walked out of his business satisfied and honored the 50% discount. Even if the coupon was for pick up and delivery only that should have been brought to my attention at the time of drop off and before the service was provided to allow me to decide if I wanted to proceed with the service versus find another business. However since the coupon was for regular service the 50% discount should have been honored.Additionally, when inspecting a garment before I left, I noticed that a worker had created a snag in the front of my merino wool sweater. The cashier said she would keep the sweater and see if someone could fix it. We'll see what happens. If it cannot be fixed then I would expect the business to replace the value of the garment.As of now I have no plans to return to this business in the future and I would recommend you find another cleaners with better service