The Park at Hermitage

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I'll start with saving when we first visited the park it was great and the lady who got us our apt was awesome. We never saw her again and
The staff changed at least 3 times while living
Their. After we signed our lease we had problem after problem. Our apt flooded 2 months after we moved in and they tried to blame us for it saying we clogged the toilet when we had never even used our quest bedroom. They got our carpet dry and sealed it back together. From then on the carpet kept ripping up and having to be put back down finally the carpet guy said I'm going to need to replace this carpet. So we decided we didn't have time or energy to have the carpet replaced then and have to move all of our stuff so we decided they could replace when we moved. We then got a dog and paid a 300$ pet deposit and a 15$ a month pet rent. Now that we have moved out they are trying to charge us 970$ to replace carpet for a 1050 square foot apt. The reason being is because we had a dog. We have fought with them up to corprate and they are still making us pay for carpet. Summer of 2016 my air was not working my apt was 80+ degrees all summer long. My one year old had to run around in nothing but a diaper sweating because all they did was say that's normal for it to be like that. Which is ridiculous. We tried to break our lease because our ac wasn't working and they tried to charge us 4 grand so we decided to stay. We had problem after problem here not to mention the crime was terrible people were getting held at gun point and getting their cars stolen! I would not recommend this property to anything at all!!

My daughter and her roommate lived here from Dec '15 to Feb '17. Staff comes off as very friendly at first until you sign the dotted line. Spiders, bugs, fireplace that leaks every time it rains, AC quit working several times during the summer, balcony had to be blocked off because of rotten wood, management didn't care about loss of use or any issues. Do not even think about living here if you have a pet. If you have a pet you will be charged to replace the carpet regardless the condition of the carpet and age of the carpet when you move in. They will charge you outrageous fees at move out if you have a pet. Treated shabbily. Was not a good experience. The location was the best thing.

DO NOT MOVE HERE IF YOU HAVE A PET. When you initially visit, they come off as extremely pet friendly. They talk up the dog park and that they are one of the only apartments in Hermitage that allow up to 75lb dogs. The pet fee is $300 (which is for them only) and then $15 pet rent per month for their animal trash cans around the complex..... IT DOES NOT GO TOWARDS ANYTHING ELSE.



Once you sign the dotted line you have plenty of issues with them and your animal. My biggest concern was when I was doing my walkthrough of my apartment on my move out date. The staff claimed that ONLY because I had a pet they needed to check the carpet. I thought I was fine because I got the carpet professionally cleaned, but then they LIFTED the carpet off the ground and counted stains. The stains were in places where I had my couch and coffee table - no way could my dog have peed through the wooden coffee table, through the carpet and then left a stain.



They then immediately told me that I would have to pay for the entire carpet (800 sq ft) to be replaced because of 3-4 stains that they cannot prove was mine. The cost was over $700 (more than the rent for a month).



All in all, they make it sound so great and you pay so much for your animal and then BAM- your last day they nickel and dime you. BE CAREFUL!

DO NOT MOVE HERE! The staff are very helpful and friendly when you are looking to get into an apartment. They are easy to work with when getting the paperwork together and tell you a lot of promising things about the complex and their services. The first thing that set off a red flag was when I needed a light bulb replaced by my front door. I put in a request and it took them 3 days to get back to me. There were several times that I contacted the office for minor things and the would promise to call you back or have someone call you back, that never happened. If you need something, you'll have to take responsibility and get it done or push them to do it. Also, I am woman who lives alone, so I wanted to live somewhere that was safe at night and low crime in the area. It's okay during the day, but please stay cautious at night. I was approached at night a couple of times by men that all wanted me to jump start their car. I reported this to the office, but they were not concerned. My neighbors downstairs had a lot of people come and go from their apartment. Then I started to smell awful things coming from there. It smelled like acetone and they would be up all hours of the day and night. It was so strong that I became ill and could not stay in my apartment. I was unable to live there for 2 weeks. The police and fire department were called in for possible meth lab. The office gave them a 72 hour notice, however, and the authorities found nothing after that notice was given. I reported this to the office and they didn't seem concerned and didn't know what meth was.

The Pool seems nice, however, I was told by several people there that they were not residents and that they simply park and swim there. Since it's not a gated community, anyone can use it. They do not enforce the rules. Many underage drinkers were there too.

The final straw for me was the night that I had to make a 911 call because a woman was screaming for help in the apartment below me. It turns out that she had stabbed her husband in the arm. That's quite alarming when you hear that at 2 a.m. and you have to get up for work at 5 a.m. AND you live alone. Both of the people living downstairs had previously been arrested for drug possession and the husband had a warrant out for his arrest. I thought the complex was suppose to do background checks on all of their tenants?? I decided that I just couldn't live like that anymore and needed to get out for my own safety. I called and told the office about what had happened and they said they would take care of the problem and really didn't think it was that big of a deal. I guess if you have tenants stabbing each other and dealing drugs it's not that big of a deal.

Trying to move out of The Park is no easy task. They will slip in extra charges and fees here and there. ALSO, they will tell you that you did not have a deposit and that it was a fee. So, don't plan on getting anything back. They will try to charge you for things that they never told you about or will tell you that you owe on something that wasn't paid.