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M
mjbierst0925

06/12/2008

Provided by YP.com
Poor customer service

I don't normally write complaints. Usually I don't have to because most people will stand by their products or services.

However, that is not the case here. I used this company two years ago to paint our deck. The people doing the painting were using a very thick paint that my husband cautioned may not be a good idea. We actually went out of town that weekend. In retrospect, that was probably a bad idea. It looked pretty good when we got back, but not really a deck paint and very thick. There was a little damage last year due to the elements, but this year it looks worse than before it was painted - lots of chips. I know that a deck needs painting often, but this is different because it's not just a fading of the paint- it's more like peels of paint have come off. I have contacted the owner. I did this a few weeks ago. He said he would come to look at it. I called again. He said he would try to come back next week. He said it has been to rainy to look at it. We've had some rain, but I wonder it he lives in a different climate than I do because we have no standing water in the back to impede anyone from looking at our deck!

claimed iconBusiness Response04/07/2009

I have been in business for over 30 years. This is the first complaint I have had where a customer wasn't willing to wait until the weather was appropriate for me to diagnose the problem. I do have a number of customers who also need attention, however this customer felt that she was the only one who needed service. If this customer would have been patient I would have, as I always do, corrected the problem, however she became irate, and did not give me an opertunity to correct the problem.. I would, if I could, recommend that all contractors stay away from this sort of customer. Over 70 percent of my business is repeat or referral, so I have no trouble sleeping at night. Even today, 10 April, 2009, I would be willing to review and correct the problem if this customer would call and request me to do so. Thomas F. Suba, Owner, The Painters.

This listing has been claimed by a business representative.

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A+
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Extra Phones

Phone: 847-223-2558

Category
Painting Contractors
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