The Painters
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06/12/2008
Provided by YP.comI don't normally write complaints. Usually I don't have to because most people will stand by their products or services.
However, that is not the case here. I used this company two years ago to paint our deck. The people doing the painting were using a very thick paint that my husband cautioned may not be a good idea. We actually went out of town that weekend. In retrospect, that was probably a bad idea. It looked pretty good when we got back, but not really a deck paint and very thick. There was a little damage last year due to the elements, but this year it looks worse than before it was painted - lots of chips. I know that a deck needs painting often, but this is different because it's not just a fading of the paint- it's more like peels of paint have come off. I have contacted the owner. I did this a few weeks ago. He said he would come to look at it. I called again. He said he would try to come back next week. He said it has been to rainy to look at it. We've had some rain, but I wonder it he lives in a different climate than I do because we have no standing water in the back to impede anyone from looking at our deck!
I have been in business for over 30 years. This is the first complaint I have had where a customer wasn't willing to wait until the weather was appropriate for me to diagnose the problem. I do have a number of customers who also need attention, however this customer felt that she was the only one who needed service. If this customer would have been patient I would have, as I always do, corrected the problem, however she became irate, and did not give me an opertunity to correct the problem.. I would, if I could, recommend that all contractors stay away from this sort of customer. Over 70 percent of my business is repeat or referral, so I have no trouble sleeping at night. Even today, 10 April, 2009, I would be willing to review and correct the problem if this customer would call and request me to do so. Thomas F. Suba, Owner, The Painters.
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Phone: 847-223-2558
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