Texas Aerobic Systems

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I've had a contract since 2006 for septic inspection with Texas Aerobic Systems. I noticed sticker on panel for last inspection was 2010 although I have paid them every year. I opened the cover and discovered alarm and pump breakers off.

Contacted Shawn who told me he had record of us having a contract but he didn't have inspection info on hand. Scheduled a Friday meeting and he no showed.

Also contacted Williamson County and she advised they're behind on logging inspections but we needed to get a contract with someone.

I would never recommend this company! According to the agreement we had signed with them they are supposed to be onsite or respond to my auto dialer within 48 hours...they disconnected my phone line without notifying me. For two days my alarm was going off- which was also on mute and I didn't know there was an issue. The compressor had failed causing the system to go into "safe mode" and the water/sludge rose so high that it was shocking that the system didn't back up into my house. Their service level and responses time is horrible I don't know how they stay in business. I called multiple times when I discovered this issue and they have YET to call me back. I would never recommend this company!

We have used Texas Aerobic for 2 contract cycles (they were the maintenance provider on our OSSF) until we discovered they were falsifying reports and generally using unethical methods and no morals in their business practices. On multiple occations he has recommended we have the tanks pumped due to sludge levels; but upon receiving a second opinion, we were told we didn t need it pumped at all. Tim (owner) has claimed he has been cleaning filters for 4 years and I've had other contractors follow up and show me a filter that has never been cleaned and the gasket seal has never been broken on the pump proving this. He had missed a major pump leak in my yard every bit of 1 1/2 yrs old. Texas Aerobic claimed it would be a $500 repair job, but we got a second opinion and had the pump fixed with a $50 part. We found out at this same time that Texas Aerobic had never set up our pump cycles, so the pumps weren't pumping out right, which cause a lot of our alarm issues. He NEVER responded to our alarms w/in 48hrs, one call back for an alarm was 10 days later, after we already fixed the issue ourselves. Use another company, stay away from Texas Aerobic.