Sterling McCall Ford

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OPEN NOW - Closes at 7:00pm

On July 3, 2016 I ordered a Ford Transit Connect and paid a $500 deposit using my debit card. After waiting the requisite & promised 90 days to delivery, and then another 10 days without any - I mean not one phone call - I called and they just said they needed to refund my deposit. During the initial 90 day wait, I called the salesman 3 times. He picked up the phone once, but for the other two calls, he failed to return my request for information. Last week, they told me I could come get the refund on my debit card. I took time out of my day to drive out there only to be told they could not return the deposit onto my new debit card. They would cut me a check and put it in the mail. Right. While checking my address, I saw where they had found an address where I lived over 3 years ago. This told me they ran a credit check on me without my permission. The salesman who tried to assist me today asked me if I had been told "that vehicle takes 6 months to delivery - didn't they tell you that?" No, "they" did not. Vehicle delivery was to be 90 days, per our original agreement. They still have my deposit. If they are as conscientious about returning my deposit as they are about returning phone calls, it will be a cold day in hell before I see that check. If I don't have it by Friday, I'll see the lawyer. I am one pissed off redhead. Frankly, I think I was dismissed and ignored because I am a woman. The only person there who seemed to realize how awful their service was toward me was a sales assistant named Nina. Otherwise, the rest of that gang gets zero rating stars.

Would never recommend anyone to give their business to this dealership, these people are scammers. They do false advertisement to just get the customer in the door and later refuse to honor what they have advertised. Today (1/16/2016 around 7 pm) I was going to close the deal on a new F150 Lariat at Helfman Ford when I saw their listing on Cars.com offering the same truck at a better price. I rushed to their dealership, the first thing I did was show their listings on cars.com to the sales person and asked him if they are offering the Ford F150 Lariat for the same advertised prices and he told me YES and they have a large inventory of them. After wasting multiple hours of my time at 9:30 pm they refused to honor their advertised price and discounts/rebates. When I showed the Manager multiple listings from Sterling McCall Ford on cars.com, he refused to honor the price saying the listings were system glitches. Not one, not two but all listings? what a joke. Just to make my experience worst the Manager had a bad attitude and a rude tone. He also claimed that Ford directly lists their inventory on Cars.com, which uckily his sales person corrected him on and told him that they list their cars themselves on cars.com. I was not bargaining on the price of the Truck, all I asked was they should honor the price they have listed for multiple F150 Lariat Trucks on cars.com, which any reputable business would have done. I think they purposely delayed me so that I couldn't even go back to Helfman Ford, as Helfman closed at 9 pm.
At this point I was ready to pay them the same price I was paying at Helfman Ford for the same truck as it was a Saturday and I really wanted to close the deal and drive out in a new truck, but they were asking for $3000 more than what Helfman Ford, Autonation and other Ford dealerships (within 30 miles) are selling for.
I just wanted to share this so people are aware their they do false advertisement and one would only waste time going to their dealership. They are just trying to cheat people and they should be reported. I am going to file a complain with Ford Motor Company as well.

P.S Read other reviews below as well, others also had the same experience.

STAY AWAY AT ALL COSTS! Isaac Khalef is a greedy GM who only cares about his por, and has zero customer service. Terry Fanagan is the service manager and is an immature, unprofessional person. He will swear at you if you even indicate at the slightest that his techs screwed anything up. They have caused thousands of dollars worth of damage and are refusing to fix my car, and the original issues still aren't even fixed. I have proof of all correspondence and recorded phone calls.

I came into Sterling Mccall Ford in need of trading in my vehicle and to purchase a brand new Ford, as I was walking up to the door, Adel Altaie promptly greeted me and my family with great customer service. Adel helped me get the right truck and worked with me when it came to monthly payments that I could afford. He was an awesome salesman who did not hound us, but instead, helped us. I loved every my experience on Saturday especially at 8AM!!

You'll have an excellent experience. Ask for Jason Heredia, Sales Consultant. He's very friendly and knowledgeable and will help you find what you need or want, new or used.

They advertised prices for f150s on several internet sites as well as their own website. When I went in with cash to accept their offer, I was told that the offered price was only available for people who were trading in a car and financing through ford. In other words, the offered price was only available for customers they could screw over by lowballing a trade in or offering a bad financing arrangement to. The website prices say nothing about this and they waisted my time.

STAY AWAY!! Purchased a pre-owned vehicle recently and was shown a Clean Carfax and the assertion that it was an accident-free vehicle. One month down the road it broke down. Next day I received their repair report prior to selling it which stated "vehicle was in a head-on collision". Tried working with them to get another vehicle but was given an unfair trade-in value which would add a couple thousand to the next vehicle. Totally dissapointed!!

I had a great experience. The service guy called and let me know about my vehicle and I am pleased with the quality of work given.

Reggie did a wonderful job and went out of his way to take care of me. I will be back to see him for future service.

Not one thing to improve upon, the experience was great and I`m telling all my friends to go to Sterling McCall.

Overall a very good experience. I did leave feeling like I paid a little too much and got a little less than my trade in was worth though. The GM at Sterling McCall did offer a few service items extra after my purchase, which I’m thankful for.

I was very impressed with the dealership, management and salesperson. Of the dozen, or so cars I've bought, I'd have to say that this was the most positive experience I've had at a dealership. Kudos to Sterling McCall's management team and staff.