Skybox Movers

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- We asked if they had wardrobe boxes and they indicated they did and would bring them to transport our clothes from our closets that were on hangers.

- 3 guys show up in the large truck about 15 minutes late, 4th shows up about 10 minutes after that in his own car

- They did NOT bring the wardrobe boxes

- I pointed out my expensive, soft wood, pristine bedroom set. I asked them to take extra care moving this furniture and specifically asked that they always use blankets to protect it.

- 5 minutes into the moving process, the leader flies down the stairs with one of the pieces of my bed unprotected, trips, slides down the stairs, throws the bed piece. It crashes down the stairs. It gets huge dents and chips in it as well as the ceiling above the stairs and the wall.

- They poorly pack the truck, quickly ran out of space after the leader commented they had tons of room, and spent significant time trying to rearrange stuff. They threw our clothes over top of random things (which should have been in the wardrobe boxes they forgot).

- They left behind my patio furniture set and it required us having to come back with my compact car, disassemble the whole thing (table + 4 chairs) to get it to fit, then reassemble - taking at least 3 extra hours of my time to do all the driving back and forth, disassembly, and reassembly.

- They were just throwing the last pieces like floor lamps on top without anything securing them. When they closed the door we immediately heard a crash from inside. Something else crashed when they opened it at the destination.

- They locked the keys to the truck in the storage compartment. They drive in the 4th guy's car to nearest home depot for bolt cutters. Once they're back and cut the lock, the leader climbs into the truck from the side access door and climbs on top of all of our boxes filled with fragile items, our clothes, and our furniture. He even said after realizing he locked them in that the keys were by the large back door - but opted to cut the side door lock instead and climb over all of our things squashing box after box to get to the back.

- At the new place, one guy tries to hide that they broke the door of ikea cabinet by propping the door in place but my dad caught him in the act. It was cheap, but be honest!

- They put a HUGE gash across the ENTIRE length of the top of my bureau and 2 large chunks out of the top of the night stand. I pointed it all out to the leader, he was VERY unapologetic and said the best he could do is give 5% off the bill. The damages would cost several hundred dollars to repair. The pieces look terrible.

- He came back with a HUGELY over-charged sum. They tried to charge us for all the time wasted getting the keys! Charged us the entire time from the scheduled start time despite being late until the end. When I told them I would not pay that amount and refused to pay for the time dealing with the locked keys, he indignantly responded, "Yes you will." He called his boss and trashed me to him. He then took off 20 minutes when it took nearly an hour from when the keys were locked in to when they retrieved them. I recorded ALL important event times (arrival, realized keys locked in, leaving for 2nd house, arrival at 2nd house, and finish time), so I was able to show him the precise times and dismiss his lies. I had to insist to talk to his boss to settle it.

- They said their CC machine wasn't working and needed cash. When I told them we didn't have the cash, the CC machine magically worked.

- After they left, when trying to assemble the bed, we realized they took out long, threaded bolts from the pieces necessary to put it together and left with them. We had to go to home depot to buy threaded rods, cut them with a hacksaw to make new bolts to put the bed together.