Priority Appliance Repair

Write a Review815-459-7115

OPEN NOW - Closes at 9:00pm

All the reviews on here are most likely fake.



This may have not been the "Wheeling" location but i want everyone to get an idea of what these people do.



Sunday 3pm: Call main line to make an appointment, tell her anytime after 330pm is ok. She asks what the problem is and makes detailed notes. Hang up feeling confident with a Monday appointment that i will be called with a time frame.



Monday 6pm: No call from a technician so i call back the main number, i am rerouted to 3 different people because they don't know why something like this would happen. A woman takes ALL my info again and comes back saying they will contact the technician.



Monday 630pm: Get a call back from the technician, asks what my problem is, says he didn't call because he wasn't sure if i needed "help" or "service". I have ALL the parts needed sitting here, literally is a 10 minute fix and he quotes me without seeing the appliance a 170 dollars "to make sure it is assembled right". Says hes not even available right now and can come out Wednesday, so wtf was the point of making an appointment?



Priority is not the appliance repair place for you, please contact a local handy man or professional. These people subcontract people based on commission most likely. Even the call center is unable to take care of simple requests.

Don't ever call a major chain or big box store for appliance repair again! I never will. Priority Appliance Repair gives an accurate time range of when they will arrive. They didn't have to order the part for my washer; it was in the truck. When you call them, you speak to a person and, even better, if they can't fix the appliance, there is no charge, not even a trip charge!

Within the day I had a time frame for the repair man's arrival. He showed up during the time frame and new exactly what he was doing. Within 15 min he had identified the problem, replaced the part, tested to see that it was working properly, and did the paperwork. Everything a person could ask for.