Periscope Pools

Write a Review978-537-3638

I'd give them zero stars if I could. We called periscope when we had some issues with leaks in our underground pool lines. At first, they were courteous and prompt, and sent someone over to check our lines. They blew out the lines and found a problem with one line, closed it off and said "we'll come back soon and find the exact issue and fix it for you. " My husband promptly called the next day to schedule an appointment and they said "oh it's Fourth of July week next week, well fix it sometime after that." Two days later, we found a HUGE leak in one of the lines that he "TESTED" and said was not leaking (we had a river flowing up and out of our patio. We had to dig it up and fix it ourselves). Again, my husband called to tell them he was upset that he not only found a leak that they missed but they refused to schedule an appointment. Finally they said they would come "sometime during the week". Well, my husband called THREE TIMES and they "never knew when they were coming". Gary, who is the manager of the store, kept saying "I don't know, I'm just the guy at the desk!" If the manager doesn't know what his techs are doing, that is a HUGE red flag. Finally, I called back to cancel the appointment and Gary yelled at me and swore at me over the phone saying I sounded like someone who wasn't going to be happy no matter what. Well, I think they have me PLENTY of reasons to not be happy. Please please please save yourself grief and aggregation and go with another company. They are BBB registered, so I will be calling to lodge a complaint on Monday as well.

I have been a customer for years and have never been treated with anything but respect and courtesy as well as prompt and exceptional workmanship both in the store and the technicians. I have saved a bundle not to mention my sanity by not being duped into uneccesary costs. I would highly recommend Periscope Pools for anyone who wants exceptional service that wont put a hurt on your wallet.