Mitsdarfer Brothers Lawn

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I recently purchased a cord of wood from Mitsdarfer Bros. Tree Service. I asked for the delivery to be placed under my car port close to the backyard. The driver was to speak with my wife if there were any issues. The delivery arrived at 8am. I came home from work to find the wood dumped in the backyard and not under the carport. The wood was left out in the rain for the entire day. The driver never contacted me or my wife.
I left a message with the company. They promised to get back to me. A few days pass. I called again – they promised to get back to me. A few more days pass. I called again – as soon as I said my name and my address, the receptionist hung up on me. I called back – no answer. For the next hour, whenever I called – no answer. Finally, after an hour, the receptionist answered and passed me off to an owner or manager. Despite the fact that I was a first time customer. Despite the fact that he knew his driver dropped the wood and left it in the rain, this man had no interest in keeping my business. No apology, no discount.
Unfortunately, I cannot recommend that anyone uses this business for their firewood. I can understand if a teenager answering the phone drops the ball, fails to follow up, but a simple apology was really all that was necessary. Sorry, Mitsdarfer Bros. I will be taking my business elsewhere. All the best.

BUYER BEWARE!!!!!! This is the absolute most HORRIBLE company to do business with, as they lack, professionalism, courtesy & customer service. I had contacted this company on 9/12/14 asking them to provide a quote for removing a tree stump and dirt. I explained my husband and I needed to purchase a shed but needed the area cleared first. The office manager, Kate, took down the information and advised the owner, Fred, would come out to look but she couldn't give me a date or time. Without so much as a phone call first to make sure we would even be home, Fred just showed up at our home on 9/14/14 and it was only by luck that my husband was home at the time. My husband showed Fred what we needed done and he did give a reasonable price so later that evening I called their office and left a message stating we accept their price & when can they do the work. I continued to call the office each week for 4 weeks in a row asking when the work will be done only to be told by Kate that they would get back to me. I finally just gave up and figured I would forget it altogether until I received a phone call from Kate after Christmas asking if we still needed the work done. I told her yes and said it would have to wait until after 1/8/15 and she said that would be fine. On 1/3/15, Kate left a message on my voicemail asking to set up a date and time. When I spoke to Kate on 1/5/15, I asked her about having it done on 1/10/15. She said she that Fred has that date written down to do the work for us but she would speak to Fred to confirm and get back to me.....needless to say she never called me back. Instead, I had to call on 1/9/15 & ask again if he was coming on 1/10/15. She said he will be there on 1/10/15 in the morning. Well, the morning came and went and no Fred and not even a phone call either. I'm done and will NEVER even consider using this company ever again and will also make it my mission to make sure everyone knows the type of company they are dealing with if they are thinking of using them. BUYER BEWARE!!!!!!!

They promptly removed two trees at a fraction of the cost other companies wanted to charge.