Mann's Paint & Body

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First time I took the car, they estimated 7-10 days to fix it. However they delayed 7-10 times and it took almost 3 MONTHS!!!!!! AND IT'S STILL NO GOOD!. They are incompetent and very slow. Every time I called to figure out what's going on, they told me that they were going to call me, which did NOT HAPPEN at all. Total scumbags and the WORSE body shop in the WORLD!!!!!!.

my car was in there shop for so long i had cobwebs in my car

If you really like to find out about the wonderful attitude of the front office, all you need to do is to ask anyone who is or has been an employee, or anyone that has dealings with this delightful girl in the front office. scarey. i am really surprised that anyone even subjects themselves to such abuse.

so i call before christmas to see if i can get a copy of my invoice. eileen, the owner/receptionist, doesn't let me finish telling her what i need and says she can't help me now (3 days before christmas) and that i should call back the monday after christmas. fine. i'm not able to call her back then, so at my earliest convenience i call her back (jan. 4) and say i need my invoice and i need these three particular things on it (my name, that i paid for it, and that it was a police tow). i asked if that was something that could be done. yes, she says. ok, i was on my way out the door to go over by the shop anyway so i asked her if i could pick them up today, she says "i'll call you back." 'well, how long do you think it will take?' "i'll call you back." 'well, do you think you could tell me how long it will take?' "I'LL CALL YOU BACK!!" fine. three days go by with no phone call. so i call the shop back and a man named henry answers who was very nice and seemingly helpful. i was happy to talk to him because i figured the nasty woman i would not have to deal with today. i told him what i needed and he said he'd call me right back. ten minutes later, he called back. i told him a little more about what i needed and he said he'd call me back. three more hours go by and i still haven't received a phone call, so i call back. eileen answers the phone. not her again. i say, "this is so and so, i'm calling to see if..." i stop because she's cut me off. i say, "excuse me?" because i did not hear her BECAUSE I WAS IN THE MIDDLE OF TALKING. she says, "your invoice is here on the counter waiting for you to pick it up," with a real snotty attitude, like i should know this already and i'm pestering her by calling. well i would have known IF SOMEONE WOULD HAVE CALLED ME BACK! so i say ok and hang up. while i was waiting until i could drive over there to pick up my invoice i became physically ill at the thought of having to deal with this woman face to face. i became very anxious and nauseous. so i finally go over there and walk in the door. she comes out from the back office, looks at me, says "here," and tosses, TOSSES, my invoice at me and walks away! so i start looking at the invoice expecting problems. and there were: not ONE of the three things i told her i needed on there were on the invoice. so i calmly and politely tell her (because i know she won't help me if i'm nasty right back) that i needed this, that and the other thing. she says, 'fine. cross out what's wrong and write what you need.' so i do and then wait for her. i say i want her to just look it over to make sure she can do this. she says that she can do it, everything except say it was a police tow. i ask why not and she says because it wasn't one, but it was and it's because of that exact reason that i'm here having to do all this. so she says she can't do it now because she's too busy (too busy playing with the puppy behind the counter) and i'll have to come back tomorrow to get it. i send my boyfriend because i can't deal with her anymore. when he got there, he waited for 20 minutes in plain view of her before she came out to help him. when he got there she STILL had not corrected the invoice. she told my boyfriend that she wanted to charge us for having to correct the invoice because it probably cost her more than what we paid for the car ($150) for the time she put into it (5 minutes tops) and that it was a waste of her time. i will never go to mann's again and i will tell everyone not to go there unless they're in search of the devil incarnate. I write this to save other innocent people the grief.