Ideal Automotive And Truck Accessories

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BEWARE OF IDEAL AUTOMOTIVE & TRUCK ACCESSORIES!!!
3 weeks after buying a brand new Ram 2500 I went to the Arrigo Dodge Margate dealership to ask if I could have an aftermarket cold air intake put on my truck. Since I had done a good bit of business with Ideal Automotive & Truck Accessories in the past with my Platinum 250 Super Duty, I figured I knew where to go. Ray has been my go to guy at this shop, and he has always been great, and he is by no means a part of my complaint! The man should manage the Ideal Automotive & Truck Accessories, they would do more business.
Last year I had Ideal Automotive & Truck Accessories install a MagnaFlow Ford Black DPF series Filter Back Diesel Performance Exhaust System installed on my 250. A couple of weeks later my neighbor stopped by in the morning holding my exhaust. He told me that he found it right outside of the gate to our community laying in the road. I called Ideal Automotive & Truck Accessories and explained what happened and that they were lucky it came off coming right outside of my neighborhood and not 95 where it would have killed someone. Turns out when they installed it they tightened the compression fitting over the solid metal tubing instead of the area at the end of the tube which was notched for tightening. Over a couple of weeks it just slid right off.
Even after that experience I still had some faith in Ideal Automotive & Truck Accessories. I mean people make mistakes and I can get over that. So I had Ideal Automotive & Truck Accessories install an AFE Stage-2 Pro 5R Ram Diesel cold air intake on the truck which is the same brand I had on my 250 plus a Retrax Pro MX rolling bed cover. Right around $2,500 worth of labor and parts.
Two months later I started getting a Service Engine Throttle light that kept popping up on the dash. I took it to the Arrigo Dodge Margate dealership, it's under warranty, it's a brand-new truck. Wrong! I was told that whoever installed the cold air intake on the truck had pulled on the wiring harness, damaging it the way they routed the wiring harness and that was the cause of the engine light. But wait, that's not the kicker. If I didn't pay out of pocket to have a brand new, entire engine, wiring harness put on the truck and returned the factory air box that they were going to void my truck warranty. I had no choice. They wanted $3,000.00 for the part and labor. I had other issues with the truck, so I made a stink with Ram, and they knocked the price down to $1,200.00. Oh and by the way this took 6 weeks for Ram to figure out and repair with no loaner because it wasn't warranty. Having no option I had to pay to get my truck back figuring that Ideal Automotive & Truck Accessories would stand behind their work.
I gave the invoice to Ideal Automotive & Truck Accessories upper management being that it was their work that caused the issue, and they backed away from the whole thing offering me $500 in store credit. Why would I want store credit from a company that won't stand behind their work? Look, we pay a lot of money for our trucks and on top of that we go to places like Ideal Automotive & Truck Accessories to spend more money customizing them. Wouldn't it be nice if companies like Ideal Truck and Automotive cared about their work as much as we care about our trucks? I'm just saying, be very careful doing business with Ideal Automotive & Truck Accessories. You better pray that the work is done right the first time because you are on your own if it's not after you leave the store.

Great shop, extremely great experience