Home Acceptance Corporation

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we paid our car off over a month ago they wanted us to sign a receipt and send photo copy of ID for them to release the title no other loan company that I have ever dealt with in 40 years has ever asked this they always send the title 1 paid in fullwhen you call them they say only Tony can deal with it but Tony is never there they are very rude uncooperative I also ask for the key and fob that they are holding they say they don't have but my loan documents state they do so I will sue them for cost of new ignition keys and fob and I'm also going to sue them for hardship we're getting my title order California lawthey are required to send my title when the account is paid in full I should not have to go through the hoops to get it I am reporting them to the Better Business Bureau and DMV and California loan associations or deceptive practices

The previos two reviews have also happened to my husband and myself... Our son has/ had an account with this company, being that he does not have a checking account with himself he gave us the cash and I wrote a check to mail in with the monthly statement.... two months later they started debiting our checking account!!!! I called last month and they said that the matter would be resolved and that I should file a claim with my bank.... It happened again this month and when my son and I called them on this they have NO RECORD of my call even though I took the customer service agents name.(ALMA) I asked for a manager and was transferred to an voice mail that is not set up!!! of course.... I plan on call ing and writing the better business bureau and reporting this company today!BEWARE!!!!

I agree with that previous review sent in. The same thing is happening to my sister. They are debiting her checking account without authorization constantly. She has had to close two checking accounts to stop this. Also, my husband made a payment for her once and the next month, they debited his account and he is not even on the account. We have been round and round with this company and it is true that they lie all the time. When you call them regarding illegal debits that were not authorized, they say things like you said and we have papers here, etc, which is SO NOT TRUE! If anyone out there does business with this company, please be aware of what you are getting into. They really should not be in business.

My boyfriend has an account with this HAC company and a couple of times I made payments to his account by sending a check from my personal checking account. Last September my bank advised me of a charge taken by this company by an electronic check. I never authorized for this company to take that payment out of my account.



I contacted them that same day and they said that my boyfriend had called and authorized for them to take this payment out. Once I got my boyfriend on the phone to confront them about this the "manager" went back and forth saying that they had records of him calling, and then the next minute she would go saying that they dont keep records of this. The "manager" stated that if he went to take a payment personally to the office located in Anaheim, that they would return the money to my account. So the next day I personally took the payment and another "manager" assured me that in less then 48 hours, I would have the funds returned to my account. Its been almost 2 months and they never returned the money. I've tried calling over and over but they never have any one available. According to them his account can only be viewed by the "Vice-president" and she's always out on vacation or on meetings. She knows what they did is wrong! They took my account number and went ahead and just created a check and took that money out of my account.



The customer service department is full of ignorants, idiots, lying, conniving, and unprofessional staff. I advice those who have accounts with them to NEVER make payments using your own checking accounts. Instead, make the payments with money orders or if you're near by just take the payment in personally.