Doyle's Heat & Air

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OPEN NOW - Closes at 5:00pm

This company has got to be the worst company I have dealt with. We had two appointments and both times we were stood up. They didn't bother to call, we had to call them. Then "Ruth" who answered the phone, made excuses and told us that we could find somebody else. DO NOT USE THIS COMPANY!!!!!

The Short Review:

I have never had the misfortune of dealing with such poor customer service from a contractor. Chris, the owner and individual who serviced my house, was extremely rude and unprofessional. I will never conduct business with them again, and I will encourage everyone I know to avoid using their services.



The Long Review:

I want to share my experience with Doyle Heating and Air. My wife and I realized we were having a problem with our air conditioning Monday morning. I called Doyle around noon and scheduled to have Chris, the owner, come out and inspect our issue. Chris arrived at my home at around 4:30 pm. He told me that my blower motor was bad and that he could get the part first thing Tues morning as long as he had it available. He told me that he would call me in the morning to either let me know that he had the part or that the part would need to be ordered. He also told me the cost would be about $90 since the motor was under warranty. On Tuesday, around 1:30, I called Doyle because I had not yet been given a status of the motor. The dispatcher (aka "Mama") told me that yes he had the part and he would be there as soon as he could. I informed her that I would be home from work at 4 pm, so he could come after that time. I called them at 4:35 to check on his arrival, and I was informed that he had a few jobs ahead of me, but she would call me when he was on his way. I was perfectly fine with this because the weather has become very warm recently, and I'm sure many people were having issues. I called again at 6:50 to get a status, and I was told that he was "wrapping up his current job and will be there soon". At 8:06, I called to get another status, but no one answered. I received a callback about 5 minutes later apologizing because he was taking so long, but he was just finishing dinner with the current customer and on his way. He arrived at my home at about 8:25. I had left to pick-up dinner for my family shortly before he arrived. When I returned at 8:45, he was in his car and my wife was giving him the check. I put the food inside and served my daughters. When my wife came back in the door, she informed me of her conversation with him. She had said to him that more communication would have been helpful. He responded that we were "lucky that [he] came by at all tonight". We were also lucky that he only charged us $90 because "others would have charged you alot more". He then left.



Now let's break this down. During his first visit, he quickly diagnosed the problem and said he could solve it. He was very confident that the part was available, and the only reason he didn't get it at that moment was because his supplier was closed. He quoted me $90, and I thought it was a fair price. I told him that I would be home at 4 the next day, and he said he could be there soon after I arrived. On the next day, we were kept waiting because he decided to have dinner with the previous customer. This is incredibly unprofessional, and I was extremely surprised that a business owner would conduct his business in such a manner. I fail to see how I was "lucky" that he decided to keep an appointment and adhere to a price that he quoted the previous day. I honestly do not see Chris keeping alive the business that he just recently purchased from his father. He needs to significantly improve his customer service skills and attitude if he plans to stay in business. This is the third time I have used his services, and I have finally learned my lesson. Chris' belittling attitude and sense of entitlement made the previous appointments very unpleasant. I only called him a third time because I thought my warranty was with him. I have since learned that the warranty is with the manufacturer and not Doyle, so I am relieved. This was the last time that I will call Doyle. I will never use their services again, and I will encourage everyone I know to avoid his business.