Dependable Plumbing

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One star is generous. My water heater went out and I was given a quote of $1,300 to replace it, because they knew what size water heater I needed as they had already replaced several in my town home complex. The water heater was too big. So, since my old water heater has already been removed, I asked how much the smaller water heater would cost. I was told, "the charge is $1,300." Ok, fine, since I was now in a bind. They swapped out the water heaters, cleaned up after themselves, and left. When I went upstairs, they had dripped black water all over my carpet and had destroyed my attic access (which I didn't realize until months later when I had to go up there to retrieve something from storage and the access door wouldn't fit back into place). They then mailed me a late notice for a bill they never sent me. When I called them the same day I received the late notice, I was told me the bill was marked as paid in full, so I told them I was the only person who would have paid it, and I had not done so, and they literally had to search for me in their system. They had me listed under the WRONG NAME. I then proceeded to tell them that since they removed the replacement water heater without giving me paperwork for the new one, I wasn't going to pay the bill until I received the model information so I could register for the warranty. The owner finally came out and made a big deal about going up to the attic to read the model information, and then came downstairs and pulled the ACTUAL paperwork from his clipboard!!! I wrote him a check the same day. Two weeks later, after the check had already cleared, I received another late payment notice. When I called and told them I had already paid and the check had cleared and should NOT be receiving a late bill, I was told that they "just wanted to double check." This was a year ago. In addition to the stains on my carpet and attic access damage (I never complained because I didn't want to ever deal with them again), a couple weeks ago I noticed that the grout in my upstairs bathroom is soft and can easily be wiped away. Apparently, because they didn't make sure the vent connector fit properly, water has been leaking from above the water heater, and has been dripping down through my upstairs bathroom and all the way down to my furnace on the first floor for a year. I now have to pay another plumber to fix this work, AND I have to have a carpenter come out to assess the damage to all my woodwork to make sure it hasn't completely rotted through, AND make sure I don't have mold everywhere. This company is completely unprofessional, and will end up costing you a fortune in repair work after they've finished the job.

Great Plumbing Company! Fast and dependable. Very Satisfied.

They are a fantastic company. Very reliable

Best ever! Always honest and friendly quick service!! Thanks for all the help!!

Chet Jernigan and his crew completed 3 projects for us to our 100% satisfaction! We will be calling again for any future needs.

tom/Brenda burns

Called for a constant drip in the shower. The repairman arrived in a fairly timely mannor. I have an older home (1978) so I took the facet apart, sent pictures before the plumber arrived so he would know what he was dealing with. He put some washers or something in to stop the drip however, he left saying he needed to research for a part to stop the knobs from turning 360 degrees. Never heard back until I received a bill. The bill stated I needed to send the pictures to a supply house in Atlanta to get the parts myself. Called & complained about the bill and me having to find the part. The young lady was going to have the tech call and explain the cost and what part I should ask for. It has been a month, I never received a call and the shower is still not fixed but they want their money. DO NOT RECOMMEND CALLING DEPENDABLE PLUMBING! They are anything but dependable.