City Collision Inc

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Was sent to City Collision for a repair estimate after our car was damaged while parked in front of our home. We decided to have our car repaired there even though there were some unfavorable reviews on the internet. The garage was clean, Evan took time to explain what repairs would need to be done and when the car would be finished. We picked up the car today as scheduled and it looks great. So pleased we decided to take a chance with City Collision. We would go back without hesitation.

My experience was strikingly similar. When I first arrived for damage to the front end of the car, the manager (I believe that is who he was.) noticed damage to the back of the car as well. He suggested that I claim it to my insurance for $3,000.00. This was an outrageous price and this made me suspicious.

I left the car there. After a few days, I called to inquire if the car was done. They said in a day or two. I would call after this amount of time, and they would say the same thing. This pattern of lying and stalling continued for about ten days.

When I finally got the car. I took it home. The pieces that were attached to the front end fell off by the next day. I called and brought the car back down. I showed them that pieces fell off again. Then this muscle-headed clown comes out with an attitude and removes the fender to look. As he is doing this, he scratches another part of the car. This scratch was never repaired.

So they keep the car for many more days. Finally returned with the new scratch.

They turned repairing some body damage into a nightmare.

I reported their sub-standard business practices to my insurance.

This company brags about it's exceptional customer service. Don't believe it! I dropped off my vehicle for repairs and NEVER heard a word from them until I called 5 days later. Only to discover that a 7 day repair had turned into a much longer time frame. I was never notified even though the company knew about the additional time needed 3 days after I dropped off the vehicle. This all happened the week before Christmas. I asked the manager to do the right thing and pay for my cost of a rental vehicle. He flatly refused. All he could say was I'm sorry. Their website and printed material proudly discuss their customer service skills. Don't believe it.

My experience with City Collision was terrible. Their customer service was poor, and I was treated like a fool throughout the process of repairing a damaged rear quarter panel. The work took a week longer than I was promised, and when I picked up my vehicle there was a scratch in the paint in an area adjacent to the repaired panel that they refused to repair. They maintained that the scratch was not their responsibility without further comment. I hand wash my car regularly and am aware of the several dings from pebbles and such that exist on my car, so I can say without hesitation that I would have known if there were a one-inch long gouge in the car’s finish. Taking legal action won’t be worth the money or bother, but I do hope that I can save someone else from having a similar outcome with this duplicitous body shop.