* Reconditioned Appliances- Sales, Service, Installation * Major Appliance Service * Largest Parts Inventory Around * Radio Dispatched To Coordinate Arrivals
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Reviews

AB
Allan B.

02/03/2015

Provided by YP.com

I called Bills to get a dying refrigerator checked out. They were supposed to show up between 11AM-1 PM. Waited all day, no show, no call. No service. New refrigerator cured the problem without Bill. He might be a great repair guy but if he doesn't show up it's no help.

SB
Stephanie B.

11/12/2013

Provided by YP.com

My husband and I were recommended to Bill's by a friend. Since there are not many appliace repair companies in Portsmouth and we try to always support local business owners, we decided to call them up for a broken washing machine instead of doing our research. They were in contact right away and sent someone as soon as possible, so I was extremely hopeful that our issue would be fixed promptly. Our front loader washing machine was shipped 2,000 miles without the shipping bolts and the tub was violently banging during the spin cycle. A 50 minute wash was taking up to two hours due to the balance being off. The repair man showed up and started off being not particularly friendly, but because of my frustration with another military move gone wrong, I went right to explaining the problem. He insisted that the banging was normal and there was nothing wrong with the machine, and the extended wash time was my fault for using too much soap. After insisting that wasn't the problem because I had the machine for four years and just recently noticed these issues and reminded him of the shipping without the bolts, he became visually annoyed and finally claimed the pump was broken. Even though all the water was completely draining out of the tub, he left my $85 dollar bill on my washer and walked out without saying a word. I called the number I used to schedule the appointment to explain my dissatisfaction with my service. I was told on the phone by who I assume was the receptionist how I was the one being rude and she extremely condescendingly said that she "did not expect that type of behavior" from me. Surprised, I explained that I would be writing a negative review on the company which was followed by her hanging up on me. I called back and there was no answer, so here I am. I'm sure this company is knowledgeable (she did say the repair man sent to my house had 20 years experience) and does great work when there is a very apparent, easy-fix issue with an appliance, but I believe in customer service and satisfaction, and that wasn't there in my appointment. After reading other reviews now, I can see that I should have done my research and hope others do the same when looking for appliance repair, and therefore do not recommend this company.

YPMobile User

02/14/2013

Provided by YP.com

L
lucielle

09/04/2012

Provided by YP.com
They are nice when you go in, ...

They are nice when you go in, seems like they have okay products in fair condition, but be careful if you need to use the 6 month warranty. They will do everything they can to get out of making sure their appliances work for the first 6m. The woman actually called me a liar on the phone.

D
dssides

01/18/2012

Provided by YP.com
Great products, great service,...

Great products, great service, great people, great value

L
lukesals2

06/26/2009

Provided by YP.com
Great Customer Service

I can't speak for others but my experiance has been great. They have went out of their way to assist me with two issues.

More Business Info

Visit our NEW location in Portsmouth!!

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon:
Tue - Fri:
Sat:
SunClosed
Brands
* ASKO * Avanti * Bosch * Broan * Danby * DCS * Eurotech * Fisher & Paykel * Five Star * Frigidaire, etc., refrigerators
Payment method
amex, check, master card, visa, all major credit cards
AKA

Bill's Used Appliances

Other Email

Categories
Major Appliances, Major Appliance Parts, Major Appliance Refinishing & Repair
Other Information

Bike Parking: Yes

Price Range : Average

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