11/19/2022Provided by YP.com
CAN I GIVE THEM A ZERO STAR RATING? While I am very happy with my table pads, I also ordered 3 tablecloths, one of which was cut wrong. Instead of simply re-cutting the tablecloth and shipping it out, I sent 12 emails, made multiple phone calls, even made contact with the "person in charge," over a period of 5 months, all to no avail. Caleana, my contact person, claimed to have sent me a return label - never happened; she also claimed my cloth was "just a little short" because of the drape on my table - I have a square table, and they sent me a rectangle cloth, so it's not short due to the drape of my table; it's short because it was CUT WRONG! The most frustrating part of the whole experience was being ignored. No one would speak to me or return my calls. Caleana's voice mail was always full, and when I left a message to be called back within 2 business days by a representative...yep...ghosted again! I finally did receive a "call back" AFTER contacting "Chris" who conducted my table pad transaction. (I called him because I couldn't get a hold of anyone else.) His service with the table pads was much better, and he seemed supportive; although, I was promised expedited delivery on those table pads, and that never happened. Chris generated an email, thus putting me in charge with the manager (which seemed to have generated the "automated call back"), but communication continued as poorly as before once that original contact was made. I'm never going to receive a tablecloth that fits my table; and clearly, I'm not going to receive a refund, so I guess it just cost me a couple of hundred dollars to write this review. BUYER BEWARE! DO NOT MAKE PURCHASES WITH THIS COMPANY! DO NOT SPEND YOUR MONEY, WASTE YOUR TIME, OR BE TAKEN ADVANTAGE OF FROM BERGER'S TABLE PAD FACTORY!
01/27/2022Provided by YP.com
How can I get help with a problem with a table pad we just received. I called for my salesperson and left a message for the sales manager and I have not received a cal back. .
12/18/2019Provided by YP.com
Really bad service. They don't care about their product. They want extra money to make it right when they helped you make it wrong. Go somewhere else where they have pride in their work.
04/22/2014Provided by YP.com
Fabulous product. Very helpful sales team. Prompt overseas despatch to the UK and a customer service that is second to none. If only all companies conducted their business in the same way! Thank you and well done Bergers.
04/05/2014Provided by YP.com
Joe was so helpful in explaining the extensions and pad choices. They arrived sooner than expected and are just perfect for our odd shaped pine table!! Quality all around!!!
03/28/2014Provided by YP.com
The staff at Berger’s was great, from Joe Marchant in Sales to Sheri Brill in Customer Service, and Kirsten Johnson in Quality Assurance (QA). Sheri did a great job helping me with the measuring. I have an 8' x 5' table with two 2' x 5' leaves that attaches to the table ends. I wasn't the best tracer and my traced edges just wouldn't match up. Sheri worked with me to get the best tracing I could to ensure I had the best fit. But then Sheri had a fantastic idea of placing the pad extensions in the center of the table instead of trying to match the ends. That worked perfectly. However, because of the problems we had with my earlier tracings, time got really short and I only had a few weeks to get the table pad before a big event I had planned. Sheri put a rush on my order and had the table pad at my house well before my event. I also ordered an 82” buffet server. The buffet server was supposed to be made in two pieces, but it came as a single piece. I mentioned the problem to Sheri and she promptly contacted QA. Kirsten from QA contacted me quickly and assured me that they would remake the buffet server into two pieces as I originally specified. They were apologetic and gracious, and I am looking forward to getting the buffet. So far, the whole experience has been very positive and the products I’ve received are exactly as advertised. I received so many compliments on my table pad. I’m very satisfied with Berger's Table Pad Factory!
12/21/2013Provided by YP.com
My wife and I had a Steve Silver table that we love. We wanted to protect it and knew table pads were the way to go. We called and spoke with Zach (ext 115). He was so helpful and walked us through choosing our colors and he was even able to find our pattern so we didn't have to measure or trace! I can't recommend Berger's enough (plus a HUGE thanks to Zach!!!)
12/17/2013Provided by YP.com
Here is a note for any skeptic...like I was, that you can do the job like you advertised! My wife was having a nervous breakdown over the possibility that your company would be "screwing up the pads"...they were perfect!
12/15/2013Provided by YP.com
Just wanted to say that I received my beautiful table pads the other day. They fit perfect and look gorgeous! I can't believe I waited so long to order them. Thank you so much for getting them to me so quickly. It was a pleasure doing business with you. My grandmother would be so happy to see her dinning room table still looking so wonderful after all these years. Thanks for helping keep it looking great for another 25 years or more.
12/14/2013Provided by YP.com
Horrible Horrible Company! They have lied to me many times, They have promised things they did not deliver on like me receiving my pad in time for Thanksgiving. They won't return my calls. Liars, thieves and cowards is what they are! Please read my Yahoo! and BBB review before doing business with this company. If Rich Pinnan is your "customer service rep" you better run! Kirsten in QA is equally as inefficient. BUYER BEWARE!!!! Please do not waste your money or your time or risk ruining your special event by being told you were going to receive a product by a certain day and then don't receive it.
More Business Info
The World's Finest Quality Custom Table Pads. Just Like Grandma's!
- BBB Rating
- Regular Hours
Mon - Fri: Sat - Sun Closed
- Berger's Table Pads & Table Cloths
- Payment method
- all major credit cards, amex, check, discover, visa, mastercard
- Table Pads